Certified Optician- CENTRAL HOUSTON

Houston Eye Associates; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Continuing Education

Paid Time Off

Bereavement Leave

Medical Insurance

Dental Insurance

401(K)

Life Insurance & LTD

Eye Care Benefits & Discounts

Job summary

Houston Eye Associates is seeking an Optician to join our Gramercy/Houston eyewear team. You will assist patients in selecting frames, measuring, fitting, and dispensing eyewear while ensuring accurate prescriptions and insurance processing.

The role requires strong customer service and communication skills, with at least three years in an optical dispensary and ABOC certification or a plan to obtain it. Some travel may be required to nearby offices.

Qualifications

• Education: High School Diploma or equivalent.
• ABOC certification required within one year if not held.
• Three years in optical dispensary/operations preferred.

Responsibilities

• Provide excellent customer service to patients.
• Educate patients on eyewear options and lens choices.
• Style, measure, adjust, sell, and dispense eyewear.
• Process insurance claims and verify eyewear prescriptions.
• Coordinate with other offices for coverage as needed.

Skills

Customer service

Communication

Manual dexterity

Vision insurance knowledge

Education

High School Diploma or equivalent

Tools

Manual lensometer

Job description

Job Details: Job Location: Gramercy - HOUSTON, TX 77025, Position Type: Full Time, Travel Percentage: None, Job Category: Customer Service, LOCATION: 2855 Gramercy St. Houston, TX 77025

POSITION SUMMARY

Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides excellent customer service to patients.
• Ensures that patients are properly educated regarding their visual needs and available lens options.
• Maintains emphasis on profitable operations while satisfying patient needs.
• Works with other managers to ensure comprehensive completion of all operational tasks.
• Styles, measures, adjusts, sells, and dispenses eyewear.
• Notify patients of eyewear progress/arrival.
• Ensures that all dispensary-related objectives are met.
• Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
• Provides guidance and retains knowledge of vision insurance policies.
• Review and verify accuracy of eyewear prescriptions.
• Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
• Manages the efforts for properly filing insurance for eyeglass claims.
• Travel may be required to surrounding HEA offices to provide Optician coverage when needed.
• Other duties as assigned based on business operational needs, including but not limited to:
• Schedule appointments
• Order & check in contacts
• Check Voicemail and take care of inquiries
• Insertion Removal Training
• Scan Invoices for Hard Contacts
• Handle patient complaints, refunds concerns
• Verify/File insurance for contact purchases

Qualifications / Skills Requirements

• Demonstrate self-motivation.
• Communication skills.
• Customer service skills.
• Manual dexterity to adjust eyeglasses.
• Skilled in the use of manual lensometer.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

SUPERVISORY RESPONSIBILITIES

This position has no direct reports

We Proudly Offer:

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
• Medical
• Dental
• 401(K)
• Free Life Insurance & LTD
• Eye Care Benefits & Optical Discounts

Qualifications: COMPETENCIES

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES

Obtain ABO (ABOC) certification required. Applicants without certification will have a one-year grace period to obtain. (Reference: HR Policy 104: Certification Requirements)

EXPERIENCE

Three (3) years or more experience in optical dispensary and operations. Extensive experience and understanding of all aspects of operations related to modern optical dispensary