Optical Consultant

AEG Vision; Swampscott (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

AEG Vision is seeking an Optical Consultant to support optometrists and educate patients about frames, lenses, and lens treatments. You will help identify visual needs, build rapport, and ensure accurate order processing within the EHR/ALE system.

You will maintain up-to-date knowledge of products, rebates, and insurance coverage while delivering outstanding customer service and a positive patient experience.

Qualifications

• High School diploma or GED required.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience as an Optician preferred.
• Experience with HIPAA preferred.
• Strong organizational and communication skills; customer service oriented.

Responsibilities

• Deliver an exceptional patient experience and explain product recommendations.
• Assist patients in selecting frames, lenses, and coatings based on needs.
• Interact with technicians and doctors to manage orders and status updates.
• Enter prescription information into EHR/ALE systems and maintain documentation.
• Educate patients on insurance, warranties, and care for eyewear.

Skills

Customer service

Communication skills

Sales experience

Team collaboration

Attention to detail

Education

High School or GED

Tools

Pupilometer

PD sticks

Lensometer

Frame warmer

MS Office

EHR system

ALE system

Job description

Description

About AEG:

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optical Consultant, you'll work alongside the Optometrists to support all aspects of patient care and education, ensuring that patients receive exceptional care.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
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• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.
• Collaborate with co-workers and patients.

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs