Certified Optician

Paycom; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Paycom seeks an experienced Optician in the Houston area to deliver expert optical services, fit frames to patients, and guide eyewear selections. The role emphasizes customer service, education on lens options, and accurate prescription handling.

The candidate will style, measure, adjust, and dispense eyewear, while coordinating with insurance for claims and maintaining patient satisfaction across the dispensary.

Qualifications

• High School Diploma or equivalent.
• ABO (ABOC) certification required; one-year grace period to obtain.
• Three+ years of experience in optical dispensa ry and operations.
• Extensive experience in modern optical dispensary operations.

Responsibilities

• Provide excellent customer service to patients.
• Educate patients on visual needs and lens options.
• Style, measure, adjust, sell, and dispense eyewear.
• Notify patients of eyewear progress/arrival.
• Review and verify eyewear prescriptions and insurance for claims.
• Answer phones, collect payments, process daily reports, and track prescriptions and frames.
• Travel may be required to surrounding HEA offices to provide Optician coverage.

Skills

Self-motivation

Communication

Customer service

Manual dexterity

Lensometer

Education

High school diploma or equivalent

Tools

Lensometer

Job description

Job Details: Job Location: Memorial City - Houston, TX 77024, Position Type: Full Time, Travel Percentage: None, Job Category: Customer Service, LOCATION: 915 Gessner Rd., Suite 250 Houston, TX 77024

POSITION SUMMARY

Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides excellent customer service to patients.
• Ensures that patients are properly educated regarding their visual needs and available lens options.
• Maintains emphasis on profitable operations while satisfying patient needs.
• Works with other managers to ensure comprehensive completion of all operational tasks.
• Styles, measures, adjusts, sells, and dispenses eyewear.
• Notify patients of eyewear progress/arrival.
• Ensures that all dispensary-related objectives are met.
• Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
• Provides guidance and retains knowledge of vision insurance policies.
• Review and verify accuracy of eyewear prescriptions.
• Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
• Manages the efforts for properly filing insurance for eyeglass claims.
• Travel may be required to surrounding HEA offices to provide Optician coverage when needed.
• Other duties as assigned based on business operational needs, including but not limited to:
  • Schedule appointments
  • Order & check in contacts
  • Check Voicemail and take care of inquiries
  • Insertion Removal Training
  • Scan Invoices for Hard Contacts
  • Handle patient complaints, refunds concerns
  • Verify/File insurance for contact purchases

Qualifications/ Skills Requirements

• Demonstrate self-motivation.
• Communication skills.
• Customer service skills.
• Manual dexterity to adjust eyeglasses.
• Skilled in the use of manual lensometer.

SUPERVISORY RESPONSIBILITIES

This position has no direct reports

We Proudly Offer:

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
• Medical
• Dental
• 401(K)
• Free Life Insurance & LTD
• Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications: COMPETENCIES

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES Obtain ABO (ABOC) certification required. Applicants without certification will have a one-year grace period to obtain. (Reference: HR Policy 104: Certification Requirements)

EXPERIENCE Three (3) years or more experience in optical dispensary and operations.

Extensive experience and understanding of all aspects of operations related to modern optical dispensary.