Certified Optician

Houston Eye Associates; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Continuing Education

Holidays & PTO

Bereavement Leave

Medical Coverage

Dental Coverage

401(k) Plan

Life Insurance

Optical Discounts

Job summary

Houston Eye Associates is seeking an Optician to deliver optical services, fit eyewear, and educate patients on lens options. The role emphasizes customer service, accuracy in prescriptions, and insurance coordination.

The Optician will style, measure, adjust, and dispense eyewear while maintaining focus on patient satisfaction and profitable operations. Travel to surrounding HEA offices may be required.

Qualifications

• High School Diploma or equivalent.
• ABOC certification required; applicants have a one-year grace period to obtain if not currently certified.
• Three (3) years or more experience in optical dispensary and operations.

Responsibilities

• Provide excellent customer service to patients.
• Educate patients on visual needs and lens options.
• Style, measure, adjust, sell, and dispense eyewear.
• Verify accuracy of eyewear prescriptions.
• Answer phones, process payments, and track prescriptions and frames.
• File insurance for eyeglasses and contacts.
• Travel to HEA offices for Optician coverage as needed.
• Schedule appointments and handle inquiries.
• Handle patient complaints and refunds concerns.

Skills

Customer service

Communication skills

Manual dexterity

Lensometer operation

Education

High School Diploma or equivalent

Job description

Description

LOCATION: 915 Gessner Rd., Suite 250 Houston, TX 77024

Position Summary

Contributes to the organization by providing efficient optical skills to patients for their eyewear needs. The Optician possess a wide range of knowledge applicable to eye care and current eyewear and ensures patients are fitted with frames that fit their needs and lifestyle.

Essential Duties & Responsibilities

Provides excellent customer service to patients.

Ensures that patients are properly educated regarding their visual needs and available lens options.

Maintains emphasis on profitable operations while satisfying patient needs.

Works with other managers to ensure comprehensive completion of all operational tasks.

Styles, measures, adjusts, sells, and dispenses eyewear.

Notify patients of eyewear progress/arrival.

Ensures that all dispensary-related objectives are met.

Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.

Provides guidance and retains knowledge of vision insurance policies.

Review and verify accuracy of eyewear prescriptions.

Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.

Manages the efforts for properly filing insurance for eyeglass claims.

Travel may be required to surrounding HEA offices to provide Optician coverage when needed.

Other duties as assigned based on business operational needs, including but not limited to:

• Schedule appointments
• Order & check in contacts
• Check Voicemail and take care of inquiries
• Insertion Removal Training
• Scan Invoices for Hard Contacts
• Handle patient complaints, refunds concerns
• Verify/File insurance for contact purchases

Qualifications/ Skills Requirements

Demonstrate self-motivation.

Communication skills.

Customer service skills.

Manual dexterity to adjust eyeglasses.

Skilled in the use of manual lensometer.

Supervisory Responsibilities

This position has no direct reports

We Proudly Offer

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
• Medical
• Dental
• 401(K)
• Free Life Insurance & LTD
• Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications

COMPETENCIES

EDUCATION High School Diploma or equivalent

CERTIFICATIONS & LICENSES Obtain ABO (ABOC) certification required. Applicants without certification will have a one-year grace period to obtain. (Reference: HR Policy 104: Certification Requirements)

EXPERIENCE Three (3) years or more experience in optical dispensary and operations.

Extensive experience and understanding of all aspects of operations related to modern optical dispensary.