Certified Medical Assistant/Scheduler

Native American Mental Health Services Corporation; Redding (CA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

North American Mental Health Services is seeking a Certified Medical Assistant (CMA) to support providers and ensure efficient clinical operations in our California clinic.

You will perform patient check-in, vitals, EHR updates, injections under supervision, requests processing, and coordinate with psychiatrists and case managers while maintaining HIPAA compliance and a professional, welcoming environment.

Qualifications

• High school diploma or GED required; AA or equivalent preferred.
• CMA certification (or equivalent) required or willing to obtain within 90 days.
• Current BLS certification preferred.
• Minimum 1 year of outpatient or community mental health experience preferred.

Responsibilities

• Coordinate care with psychiatrists, case managers, and behavioral health professionals to ensure continuity of services.
• Assist providers with patient care, including vitals, injections, and documentation.
• Maintain accurate EHR notes and patient records following HIPAA guidelines.
• Process Rx requests, prior authorizations, and mail prescriptions as needed.
• Collect urine toxicology samples and perform basic screenings as requested.
• Prepare letters and perform administrative support including mailings and documentation.

Skills

Interpersonal skills

Multitasking

HIPAA compliance

Team collaboration

Education

CMA certification (or equivalent)

High school diploma or GED

BLS certification (preferred)

Tools

EHR systems

Medical terminology

Job description

The Certified Medical Assistant (CMA) plays a crucial role in supporting providers and ensuring the efficient operation of clinical services at North American Mental Health Services. This position is responsible for providing direct patient care, assisting with administrative and clinical tasks, and maintaining a welcoming and professional environment for patients and staff.Essential Duties & ResponsibilitiesCoordinate care and communication with psychiatrists, case managers, pharmaceutical reps, clinical personnel and other behavioral health professionals to ensure continuity of services. Assist prescribing providers at their requestEnsure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.Patient check-in, vitals, height, weight, blood pressure, oxygen level, chief complaints, drug and food allergies, medication reconciliation and immediately record into the encounter – appropriately update the Electronic Health Record (EHR) systemMaintain medical records / EHR, document all care-related conversations with a patient or provider regarding patientGive injections under the direct supervision of a provider, using the current standard for Universal PrecautionsCall/Fax Rx requests including but not limited to refill requests, final Rx’s for suspended patients, upon request, and mailing prescriptions as neededProcess TAR’s and prior authorization requestProvide lab results at providers’ requestWrite letters per provider’s instruction; efficiently generate necessary letters (ESA/Unemployment/jury/etc.)Maintain sample closet, keep sample logs updated and disperse samples at provider’s requestPerform the following tests/screens: urine tox screens and genetic testing as requested by providers. Collection of urine/oral toxicology samples; sendoff same day.Assist with welfare check and 51/50 calls.Attend mandatory staff meetings.Minimum QualificationsEducation: High school diploma or general education degree (GED)Preferred - Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one years related experience and/or training, or equivalent combination of education and experience.Licensure: Medical Assistant certification (CMA, RMA, or equivalent) required.Must be certified or willing to get certified within your first 90 days of employment.Current Basic Life Support (BLS) certification preferred.Experience:Minimum of [1] year of experience in an outpatient, community mental health, or similar clinical setting.Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and those with severe mental illness is preferred.Technical Skills:Proficiency in electronic health records (EHR) and clinical documentation.Basic knowledge of insurance verification and medical terminology preferred.Soft Skills:Ability to work both independently and collaboratively within a multidisciplinary team.Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team.Ability to multitask in a fast-paced environment while maintaining attention to detail.Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.Strong organizational, time management, and problem-solving skills.Willingness to adhere to ethical guidelines and professional standards of conduct.The full hourly range for this position is $19.00–$30.00 per hour.Current hiring range: $19.00–$23.00 per hour, depending on experience and qualifications.Pay: $19.00 - $23.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid sick time* Paid time off* Vision insuranceWork Location: In person