Certified Medical Assistant/Receptionist

North American Mental Health Services; Red Bluff (CA); On-site; USD 26,000 - 41,000; Full time

Job summary

North American Mental Health Services is seeking a Certified Medical Assistant to support providers and maintain efficient clinical operations. You will perform patient care, documentation, and administrative tasks in a respectful, HIPAA-compliant manner.

Responsibilities include patient check-in, vitals, injections under supervision, RX processing, and coordinating with psychiatrists and staff. Proficiency with EHR and bilingual communication are highly valued. Competitive hourly pay offered.

Qualifications

• Education: high school diploma or GED is required.
• Preferred: Associate degree or higher in related field.
• Certification/certification eligibility: CMA/RMA or equivalent.

Responsibilities

• Check-in patients, record vitals, and document encounters in the EHR.
• Assist with injections under provider supervision and Universal Precautions.
• Process Rx requests, refills, and prior authorizations as requested.
• Maintain and update medical records; coordinate with clinicians as needed.
• Room patients for in-person or telehealth visits and handle calls.

Skills

Bilingual (Spanish)

Communication skills

Multitasking

Customer service oriented

Education

GED / High School Diploma

AA degree preferred

Tools

EHR systems

Job description

Position Summary

The Certified Medical Assistant (CMA) plays a crucial role in supporting providers and ensuring the efficient operation of clinical services at North American Mental Health Services. This position is responsible for providing direct patient care, assisting with administrative and clinical tasks, and maintaining a welcoming and professional environment for patients and staff.

• Coordinate care and communication with psychiatrists, case managers, pharmaceutical reps, clinical personnel and other behavioral health professionals to ensure continuity of services. Assist prescribing providers at their request
• Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.
• Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.
• Patient check-in, vitals, height, weight, blood pressure, oxygen level, chief complaints, drug and food allergies, medication reconciliation and immediately record into the encounter – appropriately update the Electronic Health Record (EHR) system
• Maintain medical records / EHR, document all care-related conversations with a patient or provider regarding patient
• Give injections under the direct supervision of a provider, using the current standard for Universal Precautions
• Call/Fax Rx requests including but not limited to refill requests, final Rx’s for suspended patients, upon request, and mailing prescriptions as needed
• Process TAR’s and prior authorization request
• Provide lab results at providers’ request
• Write letters per provider’s instruction; efficiently generate necessary letters (ESA/Unemployment/jury/etc.)
• Maintain sample closet, keep sample logs updated and disperse samples at provider’s request
• Perform the following tests/screens: urine tox screens and genetic testing as requested by providers. Collection of urine/oral toxicology samples; sendoff same day.
• Assist with welfare check and 51/50 calls
• Attend mandatory staff meetings
• Greet patients, visitors, and staff in a professional and welcoming manner.
• Check in/out, schedule, reschedule, cancel and confirm patient appointments in accordance with clinic protocols. Proactively monitoring the following week’s schedule. Adjusting patients as needed to assure maximum scheduling efficiency
• Answer incoming calls, route messages appropriately, and respond to inquiries regarding appointments, services, and policies
• Assist with administrative tasks, such as scanning documents, data entry, and maintaining office supplies. Scan all documents, upload and label in patient charts in Electronic Medical Record (EMR). Check EMR to verify patient information is updated as needed.
• Room patients as needed; via Zoom / telehealth / virtual conference as needed.
• Address patient concerns with professionalism and empathy, escalating issues to the appropriate department when necessary. Document conversations and events with patients regarding issues, needs, or concerns.
• Ensure the reception area is clean, organized, and stocked with necessary materials.

Essential Duties & Responsibilities

• Coordinate care and communication with psychiatrists, case managers, pharmaceutical reps, clinical personnel and other behavioral health professionals to ensure continuity of services. Assist prescribing providers at their request
• Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.
• Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.
• Patient check-in, vitals, height, weight, blood pressure, oxygen level, chief complaints, drug and food allergies, medication reconciliation and immediately record into the encounter – appropriately update the Electronic Health Record (EHR) system
• Maintain medical records / EHR, document all care-related conversations with a patient or provider regarding patient
• Give injections under the direct supervision of a provider, using the current standard for Universal Precautions
• Call/Fax Rx requests including but not limited to refill requests, final Rx’s for suspended patients, upon request, and mailing prescriptions as needed
• Process TAR’s and prior authorization request
• Provide lab results at providers’ request
• Write letters per provider’s instruction; efficiently generate necessary letters (ESA/Unemployment/jury/etc.)
• Maintain sample closet, keep sample logs updated and disperse samples at provider’s request
• Perform the following tests/screens: urine tox screens and genetic testing as requested by providers. Collection of urine/oral toxicology samples; sendoff same day.
• Assist with welfare check and 51/50 calls
• Attend mandatory staff meetings
• Greet patients, visitors, and staff in a professional and welcoming manner.
• Check in/out, schedule, reschedule, cancel and confirm patient appointments in accordance with clinic protocols. Proactively monitoring the following week’s schedule. Adjusting patients as needed to assure maximum scheduling efficiency
• Answer incoming calls, route messages appropriately, and respond to inquiries regarding appointments, services, and policies
• Assist with administrative tasks, such as scanning documents, data entry, and maintaining office supplies. Scan all documents, upload and label in patient charts in Electronic Medical Record (EMR). Check EMR to verify patient information is updated as needed.
• Room patients as needed; via Zoom / telehealth / virtual conference as needed.
• Address patient concerns with professionalism and empathy, escalating issues to the appropriate department when necessary. Document conversations and events with patients regarding issues, needs, or concerns.
• Ensure the reception area is clean, organized, and stocked with necessary materials.

Qualifications

Minimum Qualifications

• Education: High school diploma or general education degree (GED)
• Preferred - Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one years related experience and/or training, or equivalent combination of education and experience.

• Licensure: Medical Assistant certification (CMA, RMA, or equivalent) required.
• Must be certified or willing to get certified within your first 90 days of employment.
• Current Basic Life Support (BLS) certification preferred.

• Experience:
• Minimum of [1] year of experience in an outpatient, community mental health, or similar clinical setting.
• Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and those with severe mental illness is preferred.

• Technical Skills:
• Proficiency in electronic health records (EHR) and clinical documentation.
• Basic knowledge of insurance verification and medical terminology preferred.
• Bilingual in Spanish/English preferred.

• Soft Skills:
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.
• Strong organizational, time management, and problem-solving skills.
• Willingness to adhere to ethical guidelines and professional standards of conduct.

The full hourly range for this position is $19.00–$30.00 per hour.
Current hiring range: $19.00–$23.00 per hour, depending on experience and qualifications.