Certified Medical Assistant / Customer Service Rep - Float Primary Care Hendersonville

UNC Health Care; Hendersonville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking healthcare organization where you will play a crucial role in providing quality patient care. As a Medical Assistant / Customer Service Representative, you will assist physicians, coordinate clinical visits, and ensure smooth operations within the clinic. This full-time position offers a supportive environment with opportunities for professional growth, while you make a positive impact on patient outcomes. If you're passionate about healthcare and ready to contribute to a collaborative team, this is the perfect opportunity for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Savings

Paid Time Off

Qualifications

• Current Medical Assistant Certification required.
• Active Driver's License and transportation access needed.

Responsibilities

• Assist physicians in providing quality patient care.
• Coordinate and schedule clinical visits for patients.
• Perform clerical tasks such as scheduling and documentation.

Skills

Patient Care

Communication Skills

EMR Systems

Vital Sign Measurement

Cultural Competency

Education

Medical Assistant Certification

BLS Certification

Tools

Electronic Medical Record (EMR) System

Job description

Job Description

Description

Our team is growing! Pardee BlueMD, a part of the Pardee UNC Health Care organization, is a primary care physician practice network organized as a Federally Qualified Health Center (FQHC). Our full-time positions offer a range of benefits, including medical, vision, and dental insurance, retirement savings, paid time off, and more. Come be happy with Pardee!

Summary:

The Medical Assistant / Customer Service Rep is responsible for assisting physician(s) in providing quality patient care and may have routine interaction and working relationships with patients, family members, physicians, third-party payers, and other clinic and hospital team members. This position also performs clinic clerical tasks, such as registering patients, relieving staff members of clerical work and minor administrative and business details by scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. This position will require employee to float to all offices within the network practices. The position will provide coverage for individuals who are off for various reasons (e.g., sick, FMLA, vacation) and will require driving between practices.

Responsibilities:

1. Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
2. Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
3. Interviews patients to collect and document history of present illness (HPI), medication reconciliation, history of allergies. Inputs patient's history, demographic, and insurance details into EMR system. Reviews records for accuracy.
4. Performs vital sign measurement and standard testing per clinic procedures.
5. Coordinates and performs follow-up procedures as directed by a provider, including onsite testing, specimen collection, and wound care.
6. Assists with provider-performed procedures such as suture application or splints. Collects and prepares testing specimens for transport to offsite laboratories. Documents care into EMR. Ensures completion of necessary documentation and forms.
7. Communicates with patients regarding their care, including test and lab results. Explains practice policies and procedures clearly and patiently, using cultural competency and active listening.
8. Maintains and monitors supplies and medications for clinical operations. Promotes a safe, clean, and secure environment, applying infection control principles.

Other information:

Required:

• Current Medical Assistant Certification (AAMA CMA, AMT RMA, NHA CCMA, or NCCT NCMA).
• Active Driver's License and transportation access.
• BLS certification.
• Ability to lift supplies and equipment regularly and navigate the clinical area actively.

Preferred:

• Prior clinical experience.

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. With 12 locations in WNC, this partnership aims to reduce care gaps, create seamless delivery, and improve patient outcomes.

https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 6503 Brevard Road

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: 1824 PISGAH

Exempt From Overtime: No