Certified Medical Assistant / CSR | Family - Commonwealth | Days | Full Time

UF Health; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

UF Health in Jacksonville, Florida, is seeking a dedicated Medical Assistant responsible for providing excellent customer service and supporting both administrative and clinical procedures under supervision. The ideal candidate will have prior experience in healthcare environments and be committed to patient-focused care.

The position involves patient registration, scheduling, and basic medical procedures. Candidates should have at least a High School Diploma and relevant certifications like CMA and BLS to qualify for successful employment.

Qualifications

• 1 year of Medical assistant experience preferred.
• 2 years of Clerical/customer service experience, ideally in healthcare.
• Certification as CMA is required within 6 months.

Responsibilities

• Receive and direct messages to appropriate personnel.
• Maintain patient scheduling functions and set appointments.
• Interviews and completes the registration process for patients.

Skills

Customer service

Medical assistance

Clerical experience

Patient registration

Education

High School Diploma or GED

Certified Medical Assistant (CMA)

Basic Life Support (BLS)

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Essential Functions

• Receives and directs messages (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Performs venipuncture and administers routine, non-controlled medications.
• Administers medication as directed by and under the direct supervision of a licensed physician.
• Collects routine laboratory specimens as directed by the provider.
• Performs basic laboratory procedures including aseptic procedures and taking patient’s vital signs.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Qualifications

Experience Requirements

• 1 year Medical assistant – preferred.
• 2 years Clerical/customer service experience – ideally in a health care related industry.
• 1 year experience with third-party payors and computer experience for data input and reviewing patient demographic material – preferred.

Education Requirements

High School Diploma or GED required.

Certification/Licensure

• Certified Medical Assistant (CMA) required within 6 months.
• Basic Life Support (BLS) required at time of hire.
• Medical Terminology Certificate preferred within 30 days.
• Requirement of having completed an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace.