Certified Medical Assistant (CMA) / Medical Assistant

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with match

Job summary

University Physicians’ Association (UPA) welcomes a Certified Medical Assistant or Medical Assistant to join the Rocky Hill Family Physicians team in West Knoxville. This full-time role supports providers and clinical staff to deliver timely, high-quality care and ensure patients feel informed and prioritized throughout their healthcare journey.

The successful candidate will triage calls, document in the EMR, manage prescriptions and assist with imaging pre-certifications while maintaining

Qualifications

• Minimum 3 years of prior medical experience.
• Certified Medical Assistant Credential preferred.
• Experience with electronic medical records.
• Strong communication, organization, and time-management skills.
• Ability to stay focused, accurate, and calm in a busy clinical setting.

Responsibilities

• Triage patient calls and assess levels of care.
• Document symptoms, medical history and health concerns in the EMR.
• Communicate test results and provide patient instructions.
• Manage prescription refills per compliance and protocol.
• Assist with scheduling, prior authorizations and pre-certifications for imaging.
• Coordinate care with providers, patients and families.

Job description

Description

University Physicians’ Association (UPA) is excited to welcome a Certified Medical Assistant or Medical Assistant to join the Rocky Hill Family Physicians team in West Knoxville. This is an excellent opportunity for a compassionate, detail-oriented healthcare professional who thrives in a fast‑paced environment and enjoys being a vital part of the patient care experience. In this role, you will work closely with providers and clinical staff to deliver timely, high-quality care, ensuring patients feel supported, informed, and prioritized throughout their healthcare journey.

What You’ll Do

• Serve as a key clinical contact by triaging patient phone calls and assessing levels of care
• Accurately document symptoms, medical history, and current health concerns in the EMR
• Communicate test results and provide clear patient instructions
• Manage prescription refills in accordance with compliance and protocol
• Assist with scheduling, prior authorizations, and obtaining pre-certifications for imaging (MRI, CT)
• Coordinate care while maintaining professional, compassionate relationships with patients, families, and providers
• Support daily clinic operations with additional clinical and administrative tasks as needed.

Schedule

• Full‑time
• Monday–Friday, 8:00 AM – 4:30 PM
• No evenings or weekends

Why Join UPA?

We value our team members and are proud to offer a comprehensive benefits package, including:

• Generous PTO, Paid Holidays and Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability
• Life Insurance
• 401(k) with company match and immediate vesting
• And more!

Requirements

What We’re Looking For

• Minimum 3 years of prior medical experience
• Certified Medical Assistant Credential Preferred
• Experience with electronic medical records
• Strong communication, organization, and time-management skills
• Ability to stay focused, accurate, and calm in a busy clinical setting
• A patient-first mindset and collaborative team approach

If you’re looking for a rewarding clinical role where your skills make a meaningful difference every day, we’d love to hear from you.