Medical Assistant - Full-Time

Conservative Care Management Company; Knoxville (TN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) retirement plan with company‑m​

No weekend shifts

Professional development

Job summary

Conservative Care Occupational Health (CCOH) in Knoxville, TN, is seeking a Medical Assistant to deliver welcoming patient care and support front-desk and back-office functions.

The role covers check-in/check-out, scheduling, insurance verification, payments, and vitals support, with travel between two clinics. Ideal candidates hold CMAA/CMA/RMA, strong communication and organizational skills, with experience in EHR systems.

Qualifications

• Minimum: high school diploma or equivalent and active Medical Assistant certification/degree (CMAA, CMA, RMA).
• Strong verbal and written communication; professional interaction with patients, providers and team.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage check-in/check-out, scheduling, insurance verification and payment collection.
• Answer and route calls and support front-desk communication.
• Collect co-payments, balances and insurance details.
• Maintain a clean, organized reception area and proper documentation in the EHR.
• Assist with administrative tasks and coordinate with medical staff to optimize patient flow.
• Uphold HIPAA confidentiality and maintain a respectful clinic environment.
• Perform MA duties in back-of-house, including vitals and room checks.

Skills

Excellent communication skills

Organizational skills

Proficiency with Microsoft Office

Experience with EHR systems

Customer-service mindset

Education

High school diploma or equivalent

Certified Medical Assistant (CMAA/CMA/RMA)

Job description

Full-time

Description

About Us:
At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency.

We're looking for a Medical Assistant who will play a vital role in providing a welcoming, organized, and patient-focused experience for everyone who walks through our doors, as well as will need to have Medical Assisting experience/certifications to work in the back of house.

Position Summary:
As the first point of contact for patients and visitors, the Medical Assistant ensures our clinic's front-office operations run smoothly and professionally, as well as has duties in back of house. You'll manage check-in/check-out, scheduling, insurance verification and payment collection - all while fostering a positive atmosphere and supporting the clinical team. As well as work in back of house doing MA duties.

What You'll Do:

• Greet patients and visitors warmly and professionally, ensuring a positive first impression.
• Manage check-in and check-out processes: schedule appointments, verify demographics and insurance, update records.
• Answer and route phone calls, respond to inquiries and support front-desk communication.
• Collect co-payments, outstanding balances and insurance details accurately, maintaining financial integrity.
• Maintain a clean, organized reception area and ensure documentation is properly scanned/entered into the EHR.
• Assist with administrative tasks such as filing, faxing, data entry and supporting the clinic team.
• Coordinate with medical staff to optimize patient flow and communication.
• Uphold patient confidentiality per HIPAA, and contribute to an efficient, respectful clinic environment.
• Work in back of house with taking vitals, checking rooms, and assisting the provider with any needs.

Clinic Schedule

Our Knoxville and Clinton clinics operate Monday through Friday, 8:00 AM - 5:00 PM with no weekend or holiday hours.
This position is full-time, 40 hours per week. This position will be expected to travel between the two clinics.

Benefits & Perks

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• No weekend or evening shifts - maintain work/life balance.
• Opportunities for growth and advancement within the company.
• Supportive team culture and professional development resources.

Requirements

Minimum Qualifications:

• High school diploma or equivalent required.
• Active Medical Assistant certification/degree (CMAA, CMA, RMA)
• Strong verbal and written communication skills; able to interact professionally with patients, providers and team members.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel) and comfortable learning EHR software.
• Ability to handle sensitive and confidential information with discretion.
• Professional appearance and demeanor, and a customer-service mindset.

Preferred Qualifications:

• 2+ year of front-desk, receptionist or medical office experience.
• 1+ year of medical assistant experience.
• Familiarity with electronic health record systems and basic medical/insurance terminology.
• Bilingual
• Previous experience in a clinic or healthcare environment where scheduling, insurance verification and patient registration were key functions.

Join Our Team

If you're organized, people-focused, and ready to make a meaningful impact in a growing healthcare organization, we'd love to hear from you.