Certified Medical Assistant (Care Manager)

The JOY FM; Thomson (GA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The JOY FM is seeking a Certified Medical Assistant (Care Manager) to deliver mostly telephonic care management. You will manage transitional care after hospital or facility discharges and support medication adherence through timely outreach.

In this role you will document every patient interaction, coordinate with providers and the care team, and address care gaps. A Georgia CMA or LPN license and strong communication are required for success.

Qualifications

• Active CMA or LPN licensure in Georgia.
• Strong phone communication and patient-centered approach.
• Proficient typing and real-time documentation.
• Ability to work independently in a structured, phone-based environment.

Responsibilities

• Manage transitional care after hospital or facility discharge.
• Support medication adherence by reviewing regimens with patients and coordinating with the care team.
• Deliver chronic care management (CCM) services through regular check-ins on patients with ongoing conditions.
• Document every patient interaction thoroughly in our care management system.
• Coordinate with providers and practice staff to address patient needs and close care gaps.

Skills

Phone communication

Patient-centered care

Documentation

Independent work

Education

CMA or LPN in GA

Tools

Electronic Health Records (EHR)

Care management platforms

Job description

Certified Medical Assistant (Care Manager)

Description:
This is a primarily telephonic role — the majority of your patient interaction happens by phone, with limited face-to-face contact. If you are a strong communicator who documents thoroughly and genuinely cares about patient follow-through, this position is a good fit. What You’ll Do Manage transitional care for patients following hospital or facility discharge, including timely outreach and follow-up Support medication adherence by reviewing regimens with patients, identifying barriers, and coordinating with the care team Deliver chronic care management (CCM) services through regular check‑ins on patients with ongoing conditions Document every patient interaction thoroughly and accurately in our care management system Coordinate with providers and practice staff to address patient needs and close care gaps

Qualifications:
Active certification or licensure as a Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) in the state of Georgia Strong phone communication skills and a patient-centered, empathetic approach Proficient typing and computer skills, with the ability to document clearly and completely in real time Comfortable working independently in a structured, phone‑based environment Reliable, detail-oriented, and able to protect patient privacy in accordance with HIPAA Preferred Qualifications At least 2 years of experience in a clinical, care management, or patient‑facing healthcare role (candidates with less experience will be considered) Prior experience with care management, care coordination, or chronic disease management Familiarity with electronic health records (EHR) or care management platforms

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