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An established industry player in healthcare is seeking a dedicated Medical Assistant to join their dynamic team. This role involves performing essential clinical and administrative tasks, such as patient intake, blood draws, and managing the daily patient schedule. The ideal candidate will have a strong background in customer service and excellent communication skills, ensuring a positive experience for patients. With a commitment to compassionate care and teamwork, this position offers the opportunity to make a significant impact in the lives of patients while working in a supportive and professional environment.
(CMA) Under the direction of the physician, Charge RN or Manager performs direct clinical activities in a courteous, caring, and respectful manner. These include patient intake, blood draw, pharmacy calls, EKG, and any tests required by the physician. Responsible for accurately documenting in an EMR system in accordance with licensure and VMG policy and procedures. Maintains close working relationships with all practice staff to ensure proper workflow, care, and treatment.
(BA) Performs a variety of essential front desk activities that include greeting, registering, ensuring insurance compliance, and collecting appropriate payment at the time of service. Responsible for maintaining the daily patient schedule and answering all incoming calls that result in scheduling an appointment, medication refills, or passing along inquiries from clinical or billing sources, in a courteous, caring, and respectful manner. Coordinates with clinical staff on any special needs or requirements and ensures proper patient flow. Supports the Practice and professional staff as directed or requested by the Practice Manager.
High school diploma or equivalent and completion of a formal Medical Assistant program recognized by the State of New Jersey. Certification required. Completion of formal coursework in office management, database management, or business. Computer literacy is essential.
Previous MA experience in a clinic, physician's office, or outpatient setting preferred. Six (6) months of previous customer service, data entry, administrative, office management, or clerical experience required.
Current and valid certification as a certified medical assistant or registered medical assistant recognized by the Board of Examiners such as AMT, AAMA, or NCCT. BCLS certification preferred upon hire, and will be required. Understanding of the operations of a medical practice is preferred. Strong organizational and time management skills to prioritize and respond quickly to urgent/emergent situations. Excellent communication skills—oral, written, and presentation—to convey information clearly to persons of varied age groups, customers, and groups. Ability to create, maintain, and support a high-functioning team; establish and foster cooperative working relationships with staff and management; and function effectively as part of that team. Demonstrates courteous, caring, respectful, and compassionate behavior at all times. Demonstrates active listening and non-judgmental responses with clear expectations. Consistent with Valley Health System's Behavioral Standards, Mission, and Vision. Ability to represent the organization positively at all times. Respect for confidentiality of private healthcare, financial, and other company information. Ability to honor commitments and support organizational efforts to improve patient/customer satisfaction, as evidenced by survey scores and organizational targets. The position may require rotating to other VMG locations as necessary.
Job Location: Paramus, 80 Route 4 E
Shift: Day (United States of America)
EEO Statement:
Valley Health System does not discriminate based on various protected categories in accordance with applicable laws. This applies to all employment aspects, including recruitment, hiring, training, promotion, transfer, termination, and benefits.