Certified Health Coach - Remote

Lensa; Boston (MA); Remote; Full time

Job summary

A leading digital health company is seeking a Health Coach to improve individual health and wellness through personalized coaching. The role involves engaging with clients, coordinating care, and supporting behavior change. Candidates should possess strong communication skills and a relevant degree. Flexible shifts required.

Qualifications

• 2+ years prior health coaching experience may substitute for a degree.
• Experience with benchmarks and contact center metrics preferred.

Responsibilities

• Participating in telephonic calls: engagement, coaching, and chase.
• Providing individualized behavior change coaching.
• Tracking members' progress and program efficacy.

Skills

Effective interpersonal and communication skills

Ability to understand directions

Motivational interviewing

Flexibility to work any shift

Education

Bachelor's degree in a health-related field

Tools

Microsoft Office

Job description

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 9th, 2025

Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 8pm CST. It is required to work every fourth Saturday from 8:00am-4:30pm CST.

Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST. Due to the structured training schedule, new hires are unable to miss any days of training.

Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only.

The Health Coach is part of a multi-disciplinary team responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client-specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction/elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

Essential Job Functions

• Participating in telephonic calls: engagement (inbound and outbound), coaching (inbound and outbound), and chase (outbound).
• Contacting eligible participants to inform them of the program offering and enroll them.
• Providing individualized behavior change coaching to reduce or eliminate high-risk behaviors.
• Reaching out to members enrolled in coaching but without scheduled calls.
• Coordinating delivery of services with a multi-disciplinary care team, including nurses, pharmacists, and external vendors.
• Supporting operational aspects to meet customer requirements.
• Adhering to a schedule and caseload to support success and connectivity of member interaction.
• Participating in daily and monthly meetings to present findings and insights.
• Tracking members' progress and program efficacy.

Specific Skills/Attributes

• Effective interpersonal and communication skills.
• Ability to understand directions and respond to inquiries.
• Enthusiastically inspiring members to change behaviors.
• Ability to learn coaching techniques, including motivational interviewing.
• Flexibility to work any shift, including evenings and rotating Saturdays.

Qualifications

• Bachelor's degree in a health-related field (e.g., Psychology, Nutrition, Exercise Science) required.
• 2+ years prior health coaching experience may substitute for a degree.
• 1-2 years related experience; customer service experience preferred.
• Experience with benchmarks and contact center metrics preferred.
• Proficiency in data entry and Microsoft Office.
• Ability to coordinate telephonic communication while navigating software platforms.
• Knowledge of lifestyle topics such as smoking cessation, weight management, nutrition, etc., is desirable.
• Ability to work independently, prioritize workload, and adapt to schedule changes.
• Hard-wired internet connection required; WIFI not permitted.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected statuses.