Certified Fulfillment Specialist — Fast, Accurate & Safe

Lowe's; Willoughby (OH); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Lowe's is seeking a dedicated associate in the United States to pick, stage, inspect, and fulfill customer orders while maintaining clean, organized staging areas. The role emphasizes high-quality customer service, accurate order validation, and safe operation of powered equipment.

You'll support inventory accuracy, use the Orders App, and collaborate with leadership to resolve short picks, audits, and readiness tasks.

Qualifications

• 6 months experience using a computer to input, access, modify, or output information.
• 6 months experience with common retail technology (smartphones/tablets).
• Powered equipment certification for forklift and related equipment (required or obtained).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean and safe.
• Deliver excellent service by selecting high quality items, validating orders, answering questions, and connecting customers with associates.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App, maintain SIMS compliance, and partner with leadership to resolve short picks.
• Complete audits, follow-ups, and locker management; report safety or theft concerns promptly.
• Achieve daily duties with a customer-first mindset and strong communication/teamwork.
• May be assigned other duties to support business needs.

Skills

Basic computer skills

Retail technology experience

Education

High school diploma or GED

Tools

Counterbalance Forklift certification

Order Picker certification

Narrow Aisle Reach Truck certification

Job description

Lowe's is seeking a dedicated associate in the United States to pick, stage, inspect, and fulfill customer orders while maintaining clean, organized staging areas. The role emphasizes high-quality customer service, accurate order validation, and safe operation of powered equipment.

You'll support inventory accuracy, use the Orders App, and collaborate with leadership to resolve short picks, audits, and readiness tasks.