Cerner Healthcare IT Support Specialist — Frontline

Computer Task; Northern (KY); Vor Ort; USD 100.000 - 110.000; Vollzeit

Zusammenfassung

CTG is seeking an Oracle Cerner Application Support Specialist (1st Level) to provide frontline support for end users across clinical, operational, and administrative departments. You will triage issues, resolve routine problems, manage user access, and escalate complex issues to higher-level analysts while collaborating with internal teams.

This role requires strong English communication and a customer-service mindset, with a base salary range of $100,000 to $110,000 and a competitive benefits

Qualifikationen

• Experience supporting Oracle Cerner applications in healthcare IT environments.
• Strong understanding of Cerner workflows including user access, navigation, order entry, scheduling, and documentation.

Aufgaben

• Serve as the first point of contact for Cerner-related issues, requests, and inquiries.
• Troubleshoot and resolve routine application problems, escalating complex issues to Level 2/3 teams.
• Document all incidents and resolutions in the ticketing system with accuracy.
• Assist with user and provider account setup, updates, and terminations while following security protocols.
• Guide users through Cerner workflows, navigation, and basic functionality including common tasks like order entry and chart review.
• Identify issue type and gather required details before escalating to the appropriate team.

Kenntnisse

Cerner workflows

Customer service

Communication

Problem solving

Attention to detail

Jobbeschreibung

CTG is seeking an Oracle Cerner Application Support Specialist (1st Level) to provide frontline support for end users across clinical, operational, and administrative departments. You will triage issues, resolve routine problems, manage user access, and escalate complex issues to higher-level analysts while collaborating with internal teams.

This role requires strong English communication and a customer-service mindset, with a base salary range of $100,000 to $110,000 and a competitive benefits