Oracle Cerner Application Support Specialist (1st Level)

Computer Task; Northern (KY); Presencial; USD 100 000 - 110 000; Tempo integral

Resumo da oferta

CTG is seeking an Oracle Cerner Application Support Specialist (1st Level) to provide frontline support for end users across clinical, operational, and administrative departments. You will triage issues, resolve routine problems, manage user access, and escalate complex issues to higher-level analysts while collaborating with internal teams.

This role requires strong English communication and a customer-service mindset, with a base salary range of $100,000 to $110,000 and a competitive benefits

Qualificações

• Experience supporting Oracle Cerner applications in healthcare IT environments.
• Strong understanding of Cerner workflows including user access, navigation, order entry, scheduling, and documentation.

Responsabilidades

• Serve as the first point of contact for Cerner-related issues, requests, and inquiries.
• Troubleshoot and resolve routine application problems, escalating complex issues to Level 2/3 teams.
• Document all incidents and resolutions in the ticketing system with accuracy.
• Assist with user and provider account setup, updates, and terminations while following security protocols.
• Guide users through Cerner workflows, navigation, and basic functionality including common tasks like order entry and chart review.
• Identify issue type and gather required details before escalating to the appropriate team.

Conhecimentos

Cerner workflows

Customer service

Communication

Problem solving

Attention to detail

Descrição da oferta de emprego

CTG is seeking Oracle Cerner Application Support Specialists (1st Level) to join our team. The Oracle Cerner Application Support Specialist (1st Level) provides frontline support for end users across clinical, operational, and administrative departments. This role is responsible for triaging issues, resolving routine application problems, maintaining user access, and ensuring smooth day‑to‑day operation of Oracle Cerner applications. The specialist collaborates with internal teams and escalates complex issues to higher‑level analysts or technical teams as needed.

Frontline Application Support

• Serve as the first point of contact for Cerner‑related issues, requests, and inquiries.
• Troubleshoot and resolve routine application problems, escalating more complex issues to Level 2/3 teams.
• Document all incidents, service requests, and resolutions in the ticketing system with accuracy and clarity.
• Provide excellent customer service and clear communication to end users.

User & Provider Account Support

• Assist with user and provider account setup, updates, and terminations, following established security and access protocols.
• Support password resets, role changes, and basic access troubleshooting.
• Ensure timely processing of access requests and compliance with organizational policies.

System Navigation & Workflow Assistance

• Guide users through Cerner workflows, navigation, and basic functionality.
• Support common tasks such as order entry, documentation workflows, scheduling, and chart review.
• Provide quick‑reference instructions or job aids when appropriate.

Issue Triage & Escalation

• Identify whether issues are user‑related, workflow‑related, or system‑related.
• Gather required details (screenshots, steps to reproduce, user impact) before escalating.
• Route tickets to the appropriate application, technical, or infrastructure teams when needed.

Monitoring & Maintenance Support

• Perform routine checks on application status dashboards, queues, and basic system indicators.
• Assist with monitoring scheduled jobs, message queues, and interface alerts as directed by senior analysts.
• Support minor maintenance tasks under guidance, such as verifying file uploads or confirming system availability.

Collaboration & Communication

• Work closely with clinical and operational teams to understand issues and provide timely support.
• Communicate system outages, planned downtime, or known issues to end users as directed.
• Participate in team huddles, knowledge‑sharing sessions, and process improvement discussions.

Required Skills & Qualifications

• Experience supporting Oracle Cerner applications in a healthcare or IT support environment.
• Strong understanding of basic Cerner workflows, including:
  • User access and security
  • Navigation and documentation
  • Order entry and clinical workflows
  • Scheduling and patient access workflows
• Excellent customer service, communication, and problem‑solving skills.
• Ability to follow established procedures and escape issues appropriately.
• Strong attention to detail and ability to document issues clearly.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $100,000 to $110,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

• In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.