Cerner AMS Delivery Lead (Healthcare IT)

TechDigital Group; Frisco (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading healthcare IT provider is seeking an Oracle Cerner Delivery Manager responsible for end-to-end delivery, governance, and operational excellence in healthcare application maintenance services. The role requires strong leadership and management across multi-location healthcare environments. Candidates must have experience managing complex Oracle Cerner projects, compliance with SLAs, and maintaining high availability in critical systems. This position involves client-facing responsibilities and requires strong capabilities in crisis management and financial acumen.

Qualifications

• Experience handling Oracle Cerner Delivery for large and complex projects.
• Strong team management skills.
• Must have experience in a client-facing role.

Responsibilities

• Own end-to-end delivery of Oracle Cerner AMS services.
• Lead operational reviews and service governance meetings.
• Mentor onshore and nearshore Cerner delivery teams.
• Manage budget and cost optimization for Cerner engagement.
• Ensure compliance with healthcare regulatory requirements.

Skills

Healthcare IT delivery leadership

Oracle Cerner architecture & operations

ITIL-based service management

Crisis management

Executive communication

Financial acumen

Vendor coordination

Data-driven decision making

Job description

The Oracle Cerner Delivery Manager is responsible for end‐to‐end delivery, governance, and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems, compliance with SLAs, regulatory requirements, and continuous service improvement while managing multi‐location, multi‐vendor healthcare environments.
This role is client‐facing and requires strong leadership across delivery, operations, financials, and stakeholder management.

Key Responsibilities:
Service Delivery & Operations
Own end‐to‐end delivery of Oracle Cerner AMS services for Large Health Care provider.
Must have experience of managing Oracle Cerner Delivery for Large and complex projects, Ensure compliance with contractual SLAs, KPIs, CSAT, and governance commitments.
Drive incident, problem, change, and service request management aligned with ITIL best practices.
Oversee P1/P2 incident management, root cause analysis (RCA), and preventive actions to ensure system stability.
Manage hypercare, steady‐state operations, and service transitions for new facilities or applications. Strong Team Management Skills.

Client & Stakeholder Management:
Act as the single point of accountability for healthcare client delivery.
Lead operational reviews, service governance meetings, and executive SteerCos with client leadership.
Build trusted relationships with CIO, CMIO, Clinical Operations, Revenue Cycle, and IT leaders.
Coordinate with Oracle, third‐party vendors, and internal cross‐tower teams.

Team & Program Leadership
Lead and mentor onshore, and nearshore Cerner delivery teams (L2/L3).
Drive resource planning, skill readiness, succession planning, and retention.
Ensure strong clinical domain awareness across teams (patient safety, care delivery impact).
Foster a culture of accountability, resilience, and continuous improvement.

Financial & Commercial Management
Own budget, cost optimization, revenue assurance, and margin management for the Cerner engagement.
Track and control FTEs, productivity, utilization, and billing accuracy.
Support contract renewals, change requests (CRs), and scope expansions.
Identify opportunities for automation, tooling, and efficiency levers.

Compliance, Risk & Quality
Ensure compliance with HIPAA, PHI, SOX, and healthcare regulatory requirements.
Manage audit readiness, security incidents, and risk mitigation plans.
Ensure adherence to ITSM, governance, and healthcare data protection standards.

Cerner Functional Scope
Experience across one or more of the following Oracle Cerner domains:
Clinical: Millennium, PowerChart, CPOE, Nursing, ED, Surgery, Anesthesia
Revenue Cycle: Patient Accounting, Registration, Charge Services, HIM
Ancillary: Pharmacy, Lab (PathNet), Radiology, PACS
Integration & Reporting: Interfaces (FSI/HL7), CareAware, HealtheIntent, Reporting

Key Skills & Competencies
Strong healthcare IT delivery leadership
Deep understanding of Oracle Cerner architecture & operations
ITIL‐based service management
Crisis management & executive communication
Financial acumen (P&L, margins, cost optimization)
Vendor & SIAM coordination
Data‐driven decision making

Preferred Experience:
Delivery leadership in AMS / Managed Services model
Experience with multi‐hospital, multi‐facility healthcare networks
Exposure to Oracle, USPI, Tenet, or large payer/provider ecosystems.