Centralized Transportation Dispatch Tech-Nights

Columbus Manufacturing Corp; Austin (MN); On-site; USD 32,000 - 45,000; Full time

Job summary

Hormel Foods Corporation is seeking a Centralized Transportation Dispatch Technician (Nights) for the Austin or Willmar, MN home office. The role is the primary point of contact during non-business hours (4:30PM-2:30AM or 9:30PM-7:30AM, rotating), Monday–Friday, with Saturday/Sunday shifts every 3 weeks (6:00 PM–6:00 AM).

You will track loads, communicate late truck status, and work with transportation, warehouse, and customer service teams to optimize freight spend and resolve OS&D issues.

Qualifications

• Requires dependable transactional customer service experience.
• Strong interpersonal and verbal/written communication skills.
• Proficient with Microsoft Office/Office 365.
• Proven ability to initiate action independently.
• Proven ability to multitask with high accuracy.
• Knowledge of transportation processes in a fast-paced environment.

Responsibilities

• Track loads to ensure on-time delivery and notify teams of late communications.
• Collaborate with transportation team to reduce overall freight spend.
• Provide monthly reports aligned with department KPIs.
• Resolve Over/Short/Damaged issues under minimal supervision.
• Prepare initial accident paperwork and communications.
• Coordinate with warehouse, customer service, and QC to resolve issues.

Skills

Dependability

Communication

Independent action

Multitasking

Transportation knowledge

Tools

Blue Yonder TMS

Oracle Transportation Management

Job description

CENTRALIZED TRANSPORTATION DISPATCH TECHNICIAN NIGHTS - LOGISTICS - CORPORATE OFFICE (HOME OFFICE - AUSTIN OR WILLMAR, MN)
To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.
This role is the primary point of contact for the Transportation Operations Corporate during non-business hours, 4:30PM to 2:30AM or 9:30PM to 7:30AM Monday-Friday, based on a rotating schedule and Saturday/Sunday 6:00 PM to 6:00AM every 3 weeks (rotating schedule).
Under limited supervision this role will be responsible for error resolution, proactively tracking freight, OS&D resolution, and processing late orders via the TMS. This position is part of a rotating schedule with two other night team members.
Relocation is not eligible for this role.
Responsibilities
The Person in this position:

• Track loads to ensure on time delivery and ensure late truck communication is sent to the appropriate team members.
• Work closely with the transportation team to ensure synergies are being recognized to reduce overall freight spend.
• Provide monthly reports to align with department KPI’s.
• Responsible for “Over, Short and Damaged” product resolution under minimal supervision.
• Provide initial accident paperwork and communication.
• Work cross functionally with warehouse operation, customer service, and/or QC to resolve issues.
• Vacation will be limited during the week of Thanksgiving, Christmas, week after Christmas, and the last week of the fiscal year.
• Other functions as needed.

Qualifications
Required

• Demonstrates dependability due to transactional customer service required for this role.
• Demonstrates strong interpersonal and verbal/written communication skills: ability to communicate with clarity and diplomacy with time sensitive/challenging issues.
• Demonstrates proficiency with Microsoft suite of products.
• Proven ability to initiate appropriate action independently.
• Proven ability to multitask with a high degree of accuracy.
• Knowledge of transportation processes to troubleshoot issues in a faced paced environment.

Preferred

• Blue Yonder Transportation Management System (TMS) experience, Oracle Transportation Management (OTM) and or motor carrier dispatch experience.
• Knowledge of warehouse shipping processes.
• Experience with order processing systems.
• Strong organization skills.

LOCATION:
Austin, MN OR Willmar, MN
At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for this role is between $22.50-33.25 per hour, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location.
About Hormel Foods
Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with over $12 billion in annual revenue. Its brands include PLANTERS®, SKIPPY®, SPAM®, HORMEL® NATURAL CHOICE®, APPLEGATE®, WHOLLY®, HORMEL® BLACK LABEL®, COLUMBUS®, JENNIE-O® and more than 30 other beloved brands. The Company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report and one of America’s most responsible companies by Newsweek, was recognized by TIME magazine as one of the World’s Best Companies and has received numerous other awards and accolades for its corporate responsibility and community service efforts. For more information, visit hormelfoods.com.
At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/
Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.