Senior Infrastructure Technician - Corporate Office (Austin, MN)

Hormel Foods; Austin (MN); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer match

Stock purchase plan

Paid time off

Job summary

Hormel Foods Corporation, based in Austin, Minnesota, is seeking a Senior Infrastructure Technician for the Corporate Office (Austin, MN). The role provides Level II support, Teams Rooms troubleshooting, hardware deployment, and IT project participation to support our global brands.

Ideal candidates have 2+ years in a Service Desk environment with Windows/MS Office skills, strong communication, and the ability to lift equipment up to 50 lbs. Travel is required; visa sponsorship is not offered.

Qualifications

• 2+ years post high school technical education or 2+ years’ relevant experience in a Service Desk/Help Desk environment.
• Formal course in computer basics or equivalent experience.
• Working knowledge of Windows and MS Office suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated strong analytical and problem-solving ability.
• Strong communication and interpersonal skills.
• Ability to install or replace hardware components (e.g., memory, SSD).
• Basic understanding of computer networks and wireless technologies.
• Must be able to lift up to 50 lbs.
• Applicants must be authorized to work in the United States for any employer.

Responsibilities

• Provides Level II support for escalated incidents from the Service Desk.
• Assists with general Teams Rooms troubleshooting.
• Troubleshoots, diagnoses, and resolves problems for managed computers.
• Helps establish and maintain hardware and software standards.
• Participates in IT Services project planning and implementation.
• Configures and installs computer equipment.
• Deploys standardized equipment to support business integrations.
• Trains users in computer-related skills.
• Provides support for Android and iOS devices.
• Occasional travel required.

Skills

Strong communication

Analytical thinking

Problem solving

Team collaboration

Adaptability

Independent work

Ability to lift 50 lbs

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

SENIOR INFRASTRUCTURE TECHNICIAN – CORPORATE OFFICE (AUSTIN, MN)

HORMEL FOODS CORPORATION

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.

ABOUT HORMEL FOODS

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters® , Skippy® , SPAM® , Hormel® Natural Choice® , Applegate® , Wholly® , Hormel® Black Label® , Columbus® , Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. For more information, visit www.hormelfoods.com.

RESPONSIBILITIES

• Provides Level II support for escalated incidents from the Service Desk.
• Assists with general Teams Rooms troubleshooting.
• Troubleshoots, diagnoses, and resolves problems for managed computers.
• Helps establish and maintain hardware and software standards that meet users’ business needs.
• Assists in the development of work processes and procedures.
• Participates in IT Services project planning and implementation.
• Configures and installs computer equipment.
• Configures, images, and deploys standardized computer equipment to support business integrations and acquisitions.
• Trains computer users in various computer-related skills.
• Provides support for Android and iOS mobile devices.
• Requires some travel.

QUALIFICATIONS

REQUIRED

• 2+ years post high school technical education or 2+ years’ relevant experience in a Service Desk/Help Desk environment.
• Successful completion of at least one formal course in computer basics or equivalent experience.
• Working knowledge of the following PC software: Microsoft Windows, Word, Excel, PowerPoint, Outlook.
• Strong communication and interpersonal skills.
• Demonstrated strong analytical and problem-solving ability.
• Demonstrated initiative to work independently and with a team.
• Demonstrated adaptability to change.
• Ability to install or replace hardware components, e.g., memory, SSD, etc.
• Basic understanding of computer networks and components, including wireless technologies.
• Demonstrated group presentation skills.
• Must be able to lift personal computer equipment, up to 50 lbs.
• Applicants must not now, or at any time in the future, require sponsorship for a work visa.
• Applicants must be authorized to work in the United States for any employer.

PREFERRED

• Experience creating silent install packages.
• Familiarity with Macs.

LOCATION

Corporate Office, Austin, MN

At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for the Senior Infrastructure Technician role is between $25,50 - $35,50 per hour, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job‑related knowledge, skill set, level of experience, and geographic market location.

BENEFITS

Other components of Hormel Foods’ total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, 401(k) with employer match, stock purchase plan, paid time off, free two-year community/technical college tuition for children of employees, and more.

TRAVEL REQUIREMENTS

10% of the time

At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.