Centralized Scheduling Rep

Huntsville Hospital; Madison (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision insurance

Tuition assistance

Employee discounts and on-site health/

Job summary

Huntsville Hospital seeks a Centralized Scheduling Representative to answer calls, schedule patients, and enter demographics and insurance data in 1Chart Scheduling. You will verify medical necessity and insurance and support system maintenance.

The role emphasizes strong customer service and teamwork in a fast-paced setting. You should have 2–3 years in customer service, scheduling experience, and familiarity with automated phones.

Qualifications

• Two to three years in a customer service/public relations role preferred.
• Previous scheduling experience and with automated telephone equipment desired.
• Medical terminology knowledge preferred.

Responsibilities

• Promptly answer telephone calls and schedule patients per department guidelines.
• Enter demographic and insurance information into the 1Chart Scheduling system.
• Check medical necessity and patient insurance; ensure accurate scheduling.
• Assist in maintenance and upgrade of the 1Chart Scheduling system.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Teamwork

Education

High School/GED

Post secondary education

Tools

1Chart Scheduling system

Job description

The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician's office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of "Talk Time" and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system.

Qualifications

Education required:

High School/GED

Education preferred:

Post secondary education

Experience:

Two to Three years in customer service/ public relations role preferred -Will consider two years of previous work experience in other fields.Previous experience with automated telephone equipment and multi-line telephone desired. Medical Terminology and previous scheduling experience desired.

Additional skills/abilities:

Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask.

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you'll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek's America's Greatest Workplaces in Health Care 2026 and Forbes' America's Best-in-State Employers 2025. Huntsville Hospital is the region's primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama's Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings. Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn More About Huntsville Hospital Health System

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al