Centralized Scheduler, Cardiovascular Outpatient Practice

UNC Health Care; Hendersonville (NC); On-site; USD 38,000 - 47,000; Full time

Job summary

Pardee UNC Health Care is seeking a Centralized Scheduler to coordinate and schedule clinical visits across multiple resources. You will interact with patients and clinical staff in a fast-paced environment, entering precise data into the EMR scheduling system and ensuring accurate patient records.

Responsibilities include gathering patient history and insurance details, aligning appointments with availability, and prioritizing upcoming orders to optimize resource use.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Experience/education in medical terminology.
• Experience in a customer service role.

Responsibilities

• Coordinate and schedule clinical visits across resources usingEMR.
• Input relevant information into the EMR scheduling system.
• Interviews patients to obtain history and insurance details for scheduling.
• Schedule patients according to clinical and insurance criteria.
• Communicate with patients and care teams to align visits with availability.
• Review upcoming resources to optimize scheduling and manage wait-lists.

Skills

Customer service

Medical terminology

Education

Associate's degree

Tools

EPIC

EMR scheduling system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

Responsibilities:

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Other information:

Required

• Associate's degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.
• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
• Experience working in a radiology setting
• Experience scheduling clinical resources such as radiology exams
• Experience or education in medical terminology
  

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Cardiology Hendersonville

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: JUSTICE MOB

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.