Centralized Scheduler, Cardiovascular Outpatient Practice

UNC REX Healthcare; Patton Park (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Pardee UNC Health Care is seeking a Centralized Scheduler to coordinate and schedule clinical visits across a variety of resources. The role involves patient interaction, data entry into the EMR, and collaboration with clinical staff to ensure timely appointments and accurate patient records.

The position is full-time, onsite, with standard hours of 40 per week, and located in Hendersonville, NC. Prior experience with medical terminology and customer service is preferred, and EPIC EMR

Qualifications

• Associate’s degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into EMR scheduling system.
• Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability.
• Reviews upcoming resource scheduling to ensure optimal usage and integrates wait-listed or upcoming orders into scheduling plan.

Skills

Customer service

Medical terminology

Scheduling coordination

Education

Associate's degree or equivalent

Tools

EPIC EMR

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

Responsibilities:

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Other information:

Required

• Associate’s degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.
• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
• Experience working in a radiology setting
• Experience scheduling clinical resources such as radiology exams
• Experience or education in medical terminology
  

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Cardiology Hendersonville

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: JUSTICE MOB

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.