Centralized Scheduler

WVU Medicine; Uniontown, Northern (Fayette County, KY); On-site; USD 22,000 - 30,000; Full time

Job summary

UNTWN Uniontown Hospital, part of WVU Medicine, is seeking a Centralized Scheduler to ensure accurate patient scheduling and pre-registration for procedures. You will coordinate with physicians' offices and patients, collect insurance information, and maintain confidential records.

The role requires strong customer service, proficient computer skills, and the ability to navigate scheduling systems and Microsoft Office.

Qualifications

• Responsible for scheduling and pre-registration functions to maintain efficient operations.
• Maintains confidentiality of patient and employee information per regulations.
• Excellent customer service and clear communication with patients and staff.

Responsibilities

• Schedule services and coordinate procedures for designated departments.
• Prepare patients for exams and ensure accurate information prior to scheduling.
• Pre-register patients in the computer system per hospital guidelines.
• Verify insurance information and assist with revenue cycle processes.
• Maintain records in compliance with hospital and regulatory requirements.
• Assist in training new staff and maintaining department equipment.

Skills

Customer service

Computer skills

Scheduling systems

Microsoft Office

Verbal and written communication

Education

High school diploma or equivalent

Tools

Scheduling software

CRM/registration systems

Job description

## Centralized SchedulerApplylocations: Uniontown Hospital (UNTWN)time type: Full timeposted on: Posted Todayjob requisition id: JR26-41957## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.Responsible for assuring the patient is scheduled for the correct procedure at the appropriate time and with the appropriate resources. Responsible for pre-registration of the scheduled patient. Accurate documentation of the patients' medical insurance and required authorizations is required. It is the responsibility of this position to assure that referring office staff and patients receive the highest customer service available as this is often the patient's first impression.**MINIMUM QUALIFICATIONS****:****EDUCATION, CERTIFICATION, AND/OR LICENSURE:**1. High school diploma or equivalent (GED).**PREFERRED QUALIFICATIONS:****EDUCATION:**1. Two (2) years medical secretarial/medical clerical experience.**CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.1. Responsible for all scheduling and pre-registration functions necessary to maintain efficient and smooth operations of the scheduling function, coordinating the scheduling and ordering of procedures for designated departments based on established guidelines.2. Schedules services as requested by physician offices or patients, gives preparation for exams and screens for pertinent information prior to scheduling exam.3. Pre-registers patients in computer system according to the hospital's registration guidelines.4. Responsible for ascertaining insurance information to comply with managed care regulations or other insurance regulations, performing a revenue cycle review, and referring appropriate patients to Financial Care Consultants.5. Maintains records according to hospital and regulatory requirements.9. Maintains confidentiality regarding patient and employee information.12. Collaborates with physician office staff to maintain effective working relationships and to provide education for new office staff members.13. Assists in the training and orientation of new staff members.14. Maintains department equipment.15. Records and reports equipment malfunctions, including initiating service work orders.16. Performs other duties as assigned.**PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Frequent sitting.**WORKING ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Frequent exposure to various parts of the hospital or work from home office environment.**SKILLS AND ABILITIES:**1. Possess excellent customer service skills.2. Strong computer skills; ability to navigate scheduling systems and Microsoft office suite.3. Ability to maintain/update the computer competencies as required for the position.4. Effective verbal and written communication skills.**Additional Job Description:****Scheduled Weekly Hours:**40**Shift:****Exempt/Non-Exempt:**United States of America (Non-Exempt)**Company:**UNTWN Uniontown Hospital**Cost Center:**550 UNTWN Scheduling Call Center**Address:**500 W Berkeley StreetUniontownPennsylvania**Equal Opportunity Employer**West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.