Centralized Scheduler

Arkansas-Urology; Little Rock (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

Arkansas-Urology in Little Rock is seeking a detail-oriented Scheduling Office Assistant to manage the daily office functions and assist patients in person and on the phone.

You will handle appointment coordination, update patient information, gather records, maintain HIPAA compliance, and use EMR/EHR systems and Outlook to keep schedules accurate.

The role requires strong organization, multitasking, and a courteous approach to patients, physicians, and staff in a fast-paced healthcare setting.

Qualifications

• Mental alertness and adaptability to office and field area work routines.
• Equivalent to four years high school or GED, with emphasis in office skills, plus 0 to 6 months related experience or training.
• Experience: Minimum of 6 months of related experience, preferably in a healthcare setting. Knowledge of EMR/EHR systems and Microsoft Outlook.

Responsibilities

• Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction.
• Update patient information, provide necessary forms, obtain medical records, update insurance information, schedule/cancel/reschedule patients.
• Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses and revise patient schedules.
• Schedule radiology and/or procedures, as directed.
• Prepare appointment schedules to provide physicians with accurate list of patient workload.
• Request historical medical records from referring provider or primary care physician as needed for treatment of the patient.
• Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly.
• Maintain adequate level of office supplies.
• Address questions regarding patient appointments.
• Maintain patient confidentiality and HIPAA compliance.
• Manage daily tasks and clinical inbox.
• Answer and respond to referrals and voicemails.
• Perform any other related duties as required or assigned.

Skills

Mental alertness

Adaptability to office and field work

Polite communication

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Outlook

Job description

Description

GENERAL DESCRIPTION OF POSITION

Responsible for daily function of the scheduling office and assisting with patient needs, in the office and on the phone.

HOURS

Monday-Friday 7:45AM-4:32PM

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction.
2. Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
3. Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses & revise patient schedules
4. Schedule radiology and/or procedures, as directed.
5. Prepare appointment schedules to provide physicians with accurate list of patient workload.
6. Request historical medical records from referring provider or primary care physician as needed for treatment of the patient. Which include but are not limited to lab work, past radiology reports, consult notes, surgical notes, office visit summaries etc.
7. Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly
8. Maintain adequate level of office supplies
9. Address questions in regards patient appointments
10. Maintain patient confidentiality and compliance with HIPAA laws and regulations
11. Manage daily tasks and clinical inbox
12. Answer and respond to referrals and voicemails
13. Perform any other related duties as required or assigned.

Requirements

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.

ADDITIONAL INFORMATION

Experience: Minimum of 6 months of related experience, preferably in a healthcare setting. Knowledge of EMR/EHR systems and Microsoft Outlook. Familiarity with scheduling appointments and working within a call queue preferred.