Coor-Centralized Scheduling – Occupational Health – Full Time

Henry Ford Health - Careers; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Care Services is seeking an administrative professional to process referrals and schedule patient visits for multiple clinical disciplines. You will act as a liaison between customers and clinicians, provide office support, and assist with pre-registration and workers' compensation insurance verification.

Responsibilities include maintaining organization, handling inquiries, and ensuring efficient flow of tasks in a fast-paced clinic environment while collaborating with medical staff

Qualifications

• Requires high school diploma or GED; associate degree or business coursework preferred.
• Requires computer proficiency, typing ability, and working knowledge of Microsoft Office.
• Experience with Outlook preferred; strong organization and adaptability.
• Strong problem-solving to organize workflow in a fast-paced office.
• Extensive use of computer information systems; familiarity with clinic environment.
• Interpersonal skills to interact with patients, visitors, staff, and clinicians.
• Ability to multitask and meet clinic staff/patient needs.
• Ability to work in a team setting and be supportive of colleagues.
• Basic computer skills: login, email, keyboard navigation.
• Ability to work with diverse populations.

Responsibilities

• Process referrals and schedule patient visits for all clinical disciplines.
• Act as liaison between customers and clinicians regarding service issues.
• Provide office support and act as a resource for team members and medical staff.
• Handle patient pre-registration and workers' compensation insurance verification.

Skills

MS Office

Outlook

Typing speed

Organization

Customer service

Problem solving

Teamwork

Data entry

Communication

Multitasking

Education

High school diploma or GED

Associate degree or business coursework

Tools

Microsoft Office Suite

Job description

++GENERAL SUMMARY:++

Responsible for processing referrals and scheduling customer visits for all clinical disciplines. Act as liaison between current customers and clinicians as it pertains to service issues. Provide office support and act as a resource for team members, medical staff, and other professionals. Under general supervision following standard operating procedures for all patient registration activities including pre-registration, and workers compensation insurance verification. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

++EDUCATION/EXPERIENCE REQUIRED:++

• Requires high school diploma or G.E.D. equivalent. Associate’s degree or college coursework in business preferred.
• Requires computer proficiency, the ability to accurately type, and working knowledge of Microsoft Office.
• Experience with Outlook preferred. Requires strong organization skills, and the ability to adapt rapidly to changing priorities and tasks.
• Requires strong problem-solving skills to organize the flow of work through the office in an effective manner.
• Required to extensively utilize computer information systems. Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Basic computer skills (i.e., knowledgeable opening software/email, navigating on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual. Strong organizational skills and ability to multi-task.
  Additional Information
• Organization: Community Care Services
• Department: Occ Health - Admin
• Shift: Day Job
• Union Code: Not Applicable