Centralized scheduler

WVU Medicine; Morgantown (WV); On-site; USD 19,000 - 28,000; Full time

Job summary

UHA University Health Associates in Morgantown, WV is seeking a detail-oriented scheduling and registration professional to manage patient check-in/out, verify guarantor information, and coordinate appointments within the clinic. The role emphasizes strong communication, timely responses to patient needs, and adherence to scheduling guidelines.

The candidate should be able to collect copayments, reconcile cash at end of day, and liaise with referring physicians to obtain necessary orders.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines.
• Obtain and verify patient guarantor information annually to ensure records are up-to-date.
• Schedules and registers patients based on guidelines and medical appropriateness.
• Ensures follow-up appointments and testing are coordinated at checkout.
• Collects time-of-service payments and copayments during check-in/out.
• Reconciles cash drawer at end of day and reports discrepancies.
• Obtains signatures on waivers for managed care at check-in.
• Responds to patient communications in a timely manner.

Skills

Written communication

Education

High School diploma

Job description

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

• Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow up appointments & testing are coordinated with the patient.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Scheduled Weekly Hours

40

Shift

United States of America (Non-Exempt)

Company

UHA University Health Associates

Cost Center

8801 WVUH Ambulatory Registration

Address

6040 University Town Center Drive

Morgantown

West Virginia

Equal Opportunity Employer

University Health Associates and its subsidiaries (collectively "UHA") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. UHA strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All UHA employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.