Centralized Scheduler

Arkansas Urology; Little Rock (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Arkansas Urology in Little Rock is seeking an office scheduling coordinator to manage the daily function of the scheduling desk, greet patients, handle phone calls, and coordinate appointments and records.

This role requires accuracy, HIPAA awareness, and experience with EMR/EHR and Outlook; Monday–Friday days; training provided, team environment, and opportunity to contribute to patient care.

Qualifications

• Minimum 6 months of related healthcare experience or training.
• Knowledge of EMR/EHR systems and Microsoft Outlook.
• Experience scheduling appointments and managing a call queue preferred.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and provide instructions.
• Update patient information and schedule/cancel/reschedule appointments; obtain records and insurance details.
• Answer phones pleasantly and record messages for physicians and nurses; revise schedules as needed.
• Schedule radiology and/or procedures as directed.
• Prepare physician schedules with an accurate workload list.
• Request historical medical records from providers as needed for treatment.
• Use EMR system for appointment management and scheduling.
• Maintain office supplies and confidentiality per HIPAA.
• Address patient questions about appointments and referrals.
• Manage daily tasks and clinical inbox; respond to voicemails.
• Perform any other related duties as required.

Skills

Mental alertness

Adaptability

Office skills

Communication

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Outlook

Job description

Description

GENERAL DESCRIPTION OF POSITION

Responsible for daily function of the scheduling office and assisting with patient needs, in the office and on the phone.

HOURS

Monday-Friday 7:45AM-4:32PM

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction.
2. Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
3. Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses & revise patient schedules
4. Schedule radiology and/or procedures, as directed.
5. Prepare appointment schedules to provide physicians with accurate list of patient workload.
6. Request historical medical records from referring provider or primary care physician as needed for treatment of the patient. Which include but are not limited to lab work, past radiology reports, consult notes, surgical notes, office visit summaries etc.
7. Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly
8. Maintain adequate level of office supplies
9. Address questions in regards patient appointments
10. Maintain patient confidentiality and compliance with HIPAA laws and regulations
11. Manage daily tasks and clinical inbox
12. Answer and respond to referrals and voicemails
13. Perform any other related duties as required or assigned.

Requirements

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.

ADDITIONAL INFORMATION

Experience: Minimum of 6 months of related experience, preferably in a healthcare setting. Knowledge of EMR/EHR systems and Microsoft Outlook. Familiarity with scheduling appointments and working within a call queue preferred.