Centralized Scheduler

Arkansas Urology; Little Rock (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Centralized Scheduler to manage patient appointments and assist with their needs. This entry-level position requires strong communication and office skills, with a focus on maintaining patient confidentiality and utilizing EMR systems. The role involves daily interaction with patients, managing schedules, and ensuring efficient office operations. Ideal candidates will have a high school diploma and some experience in healthcare settings.

Qualifications

• 0 to 6 months related experience or training; minimum of 6 months preferred.
• Knowledge of EMR/EHR systems and scheduling.

Responsibilities

• Greet patients and provide necessary instructions.
• Schedule, cancel, or reschedule appointments.
• Utilize Electronic Medical Records system for appointment management.

Skills

Office Skills

Patient Confidentiality

Communication

Education

High School Diploma or GED

Tools

EMR/EHR Systems

Microsoft Outlook

Job description

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Description

GENERAL DESCRIPTION OF POSITION

Responsible for the daily functioning of the scheduling office and assisting with patient needs, both in the office and on the phone.

HOURS

Monday-Friday 7:45AM-4:30PM

Essential Duties and Responsibilities

1. Greet patients politely, promptly, and helpfully. Provide necessary instructions and directions.
2. Update patient information, provide forms for completion, obtain medical records, update insurance information, and schedule, cancel, or reschedule appointments.
3. Answer phones pleasantly, accommodate patient needs, record messages for physicians and nurses, and revise patient schedules.
4. Schedule radiology and/or procedures as directed.
5. Prepare appointment schedules to provide physicians with an accurate list of patient workload.
6. Request historical medical records from referring providers or primary care physicians as needed, including lab work, radiology reports, consult notes, surgical notes, and office visit summaries.
7. Utilize the current Electronic Medical Records system effectively for appointment management and scheduling.
8. Maintain adequate office supplies.
9. Address questions regarding patient appointments.
10. Maintain patient confidentiality and comply with HIPAA laws and regulations.
11. Manage daily tasks and the clinical inbox.
12. Respond to referrals and voicemails.
13. Perform other related duties as required or assigned.

Requirements

Education and Experience

High school diploma or GED, with emphasis on office skills, or equivalent. 0 to 6 months related experience or training; minimum of 6 months preferred, especially in healthcare. Knowledge of EMR/EHR systems and Microsoft Outlook. Familiarity with scheduling and call queue management is preferred.

Additional Information

Experience: Minimum of 6 months in a related healthcare setting.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care