Centralized Scheduler

Kitsap-Mental-Health-Services; Bremerton (WA); On-site; USD 57,308,000 - 62,956,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

YMCA membership

Life & Disability Insurance

Student Loan Assistance

Professional Development

403(b) Retirement Plan

EAP

Pet Insurance

Wellness App

Team environment

Job summary

Kitsap Mental Health Services (KMHS) is seeking a Centralized Scheduler to ensure clients access services quickly. This on-site role involves scheduling across KMHS locations, updating electronic health records, and supporting clinical teams to optimize provider availability.

The position emphasizes strong customer service, organizational skills, and the ability to handle incoming calls and messages efficiently in a busy behavioral health setting.

Qualifications

• Minimum 2 years of customer service experience.
• Experience handling appointment scheduling and phone inquiries.
• Knowledge of medical terminology is a plus.
• On-site role in Bremerton, WA.

Responsibilities

• Answer incoming calls and route them promptly and professionally.
• Screen calls, take messages, provide appointment information.
• Maintain appointment scheduling and update patient and insurance data.
• Collaborate with clinical teams to maximize provider availability.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma or GED

Tools

EMR experience

Job description

Centralized Scheduler

Full-Time, On Site
Hiring Range: $20.00 - $21.97 per hour

Benefits at a Glance

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Kitsap Mental Health Services (KMHS) provides comprehensive behavioral health services to individuals and families across Kitsap County. As a Centralized Scheduler Representative, you will play an important role in ensuring clients can access services quickly and efficiently. This position is responsible for scheduling appointments across all KMHS locations, updating client and insurance information in the electronic health record system, and partnering with clinical teams to maximize provider availability and support positive client experiences. If you are organized, customer-service driven, and passionate about supporting access to care, we welcome your application.

Primary Responesibilities:

• Ensure positive agency communication by answering all incoming phone lines and routing them in a prompt, professional and courteous manner. Return messages left on the voicemail system.
• Screens calls, takes messages and provides information. Answers questions regarding client appointments.
• Maintains appointment scheduling and follows office-scheduling policies.
• In addition to the above, any other responsibilities are appropriate to the position and not specifically listed in the job description.

Supervisory Responsibilities:

None

Minimum Qualifications:

• EXPERIENCE: Experienced (minimum 2 years of customer service experience)

Preferred Qualifications:

• EDUCATION: High School Diploma or GED
• EXPERIENCE: Course work in medical/psychiatric terminology.
• Experience using an Electronic Medical Record (EMR).

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or anyaspect whichmakes someone unique.