Centralized Reconditioning Operations Manager

Courtesy Automotive Group; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

PTO

Employee discounts

Health, dental & vision

Life insurance

401(k) Plan

Career growth

Job summary

Courtesy Automotive Group is seeking a seasoned operations leader to head our centralized reconditioning center serving five Phoenix-area dealerships. You’ll own the process from arrival through front-line readiness for more than 11,000 vehicles annually, driving speed, quality, cost control and capacity growth for 2027.

You will lead a ~49-person team including technicians, detailers, drivers and photographers, coordinate with multiple brands, and use Rapid Recon to monitor cycle times, costs

Qualifications

• 8+ years of automotive experience in service or reconditioning.
• Proven leadership managing people and teams.
• Strong knowledge of mechanical repair, inspection, PDI, detailing and lot prep.
• Experience with Rapid Recon; CDK and vAuto systems preferred.
• Excellent organization, communication, analytics, and problem-solving; valid driver's license with clean record.

Responsibilities

• Own the complete reconditioning process from arrival to front-line readiness.
• Lead, schedule and develop ~49 employees across technicians and staff.
• Coordinate priorities across multiple OEM brands.
• Work with GMs, Used Car teams and auction/purchasing to reduce time to market.
• Use Rapid Recon to track status, cycle time, costs and productivity.

Skills

Leadership

Operations management

Analytical skills

Communication skills

Problem solving

Mechanical repair knowledge

Vehicle inspection

PDI

Detailing

Lot preparation

Tools

Rapid Recon

CDK

vAuto

Job description

Position Summary

Lead a 49-person centralized reconditioning operation supporting five Phoenix-area dealerships and more than 11,000 new and used vehicles annually. Own the process from acquisition or arrival through front-line readiness, with responsibility for speed, quality, cost control and building capacity for 2027 growth.

Key Inputs

• Used Vehicles: ~6,000 annualized
• New Vehicles: ~5,500 annualized
• Team: ~49 employees
• Stores: 5 Phoenix locations

Key Responsibilities

• Own the complete new- and used-vehicle reconditioning process from arrival/acquisition through front-line readiness.
• Ensure inspection, mechanical work, PDI, detailing, photography, fueling, tint, cosmetic work and final quality control are completed promptly.
• Lead, schedule and develop approximately 49 employees, including technicians, detailers, drivers, photographers and support staff.
• Coordinate priorities across Chevrolet, Volvo, Nissan, CDJR, Isuzu and Kia operations.
• Work closely with General Managers, Used Car teams and the auction/purchasing team to reduce time to market and support sales demand.
• Use Rapid Recon to track vehicle status, cycle time, accountability and bottlenecks; manage recon cost, vendors, repair-order accuracy and productivity.

2027 Growth Focus

Build a scalable operation that increases throughput, shortens recon cycle time, standardizes processes across stores and develops future team leaders. Success means more vehicles front-line ready, faster, without sacrificing quality or cost control.

Qualifications

• 8+ years of automotive experience, ideally in service, reconditioning, used-vehicle operations or another high-volume dealership environment.
• Proven leadership experience managing people, workflow and multiple competing priorities.
• Strong knowledge of mechanical repair, vehicle inspection, PDI, detailing and lot preparation.
• Proficiency with Rapid Recon; working knowledge of CDK, vAuto and dealership systems preferred.
• Strong organizational, communication, analytical and problem-solving skills; valid driver's license with a clean driving record.

What Success Looks Like

Vehicles move quickly from arrival to retail-ready status; managers have clear visibility into every vehicle and delay; quality standards remain consistent across stores; costs and vendors are actively managed; and the operation has capacity to support Courtesy growth in 2027 and beyond.

What We Offer

• Competitive compensation
• PTO
• Employee discounts
• Health, dental and vision insurance
• Company-sponsored life insurance
• 401(k) Plan with Company match
• Career growth and advancement

About Courtesy Automotive Group

Courtesy Automotive Group is a family-owned and operated business serving customers since 1955. We are committed to delivering an exceptional automotive experience while building a professional, values-driven and team-oriented culture.

Equal Opportunity

Courtesy Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.