Centralized Leasing & Application Specialist

The Management Group; Vancouver (WA); On-site; USD 55,104,000 - 63,370,000; Full time

Job summary

The Management Group, Inc. is seeking a Centralized Leasing & Application Specialist to support the leasing process across our portfolio from a centralized office.

You will handle inquiries, review applications, and guide prospects from initial contact through completion, balancing customer service with deadline-driven tasks. Ideal candidates are detail-oriented, highly organized, and capable of managing multiple applications while maintaining timely follow-ups and professional communication by

Qualifications

• Experience processing rental applications accurately and efficiently.

Responsibilities

• Process rental applications accurately and efficiently, with a goal of completing applications within two business days.
• Review applicant information and follow up on missing documentation.
• Communicate with prospects and applicants by phone, email, text, and in person.
• Manage multiple active applications while keeping tasks and follow-ups organized.
• Respond to guest cards and help prospects identify homes that meet their needs.
• Support incoming customer calls and provide professional, responsive service.
• Maintain accurate records and keep prospects informed throughout the leasing process.

Skills

Attention to detail

Time management

Communication

Accountability

Customer service

Leasing experience

Job description

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Centralized Leasing & Application Specialist

Title: Centralized Leasing & Application Specialist
Pay Rate: $20–$22/hour

Are you highly organized, detail-oriented, and comfortable balancing customer service with deadline-driven administrative work? TMG is looking for a Centralized Leasing & Application Specialist to help prospective residents navigate the leasing process from initial inquiry through application processing. This is not a traditional onsite leasing position. You’ll work from our centralized office, supporting prospects and applicants across our portfolio while managing multiple applications, guest cards, emails, and phone conversations throughout the day.

What You’ll Do

• Process rental applications accurately and efficiently, with a goal of completing applications within two business days
• Review applicant information and follow up on missing documentation
• Communicate with prospects and applicants by phone, email, text, and in person
• Manage multiple active applications while keeping tasks and follow-ups organized
• Respond to guest cards and help prospects identify homes that meet their needs
• Support incoming customer calls and provide professional, responsive service
• Maintain accurate records and keep prospects informed throughout the leasing process

What We’re Looking For

• Strong attention to detail and time-management skills
• Ability to prioritize and manage several active tasks at once
• Confident, professional, and personable communication style
• Strong sense of accountability and follow-through
• Customer service experience in a fast-paced environment
• Previous leasing, property management, housing, or application-processing experience preferred

You’ll Be Successful Here If

You enjoy helping people, stay organized without constant supervision, and take ownership of getting things across the finish line. You should be comfortable moving between detailed application review and customer conversations without losing track of either. If you’re looking to build your career in property management while developing experience in leasing and residential operations, we’d like to hear from you.