Centralized Dispatch Manager

WM (Waste Management); Pompano Beach (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Stock purchase plan

401(k) with company match

Paid vacation, holidays, and personal/

Job summary

WM (Waste Management) is seeking a Centralized Dispatch Manager for the Florida Market, supporting day-to-day dispatch operations and performance metrics to ensure high customer satisfaction.

The role is designated as Hybrid, with in-office work and an option to work remotely one day per week, supporting WM’s South Florida operations.

Qualifications

• Bachelor's Degree (accredited) or equivalent experience.
• High School Diploma or GED (accredited) with 4+ years of relevant work experience.
• 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry.
• 2 years of supervisory or management experience.

Responsibilities

• Manages the day-to-day operations of centralized dispatch.
• Assists in meeting the Area's efficiency goals for all lines of business.
• Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.
• Maintains and understands Service Machine standards.
• Delivers verbal and written disciplinary action to employees when necessary.
• Conducts performance reviews for employees using the standard process and other appropriate performance management tools.
• Recruits, selects, hires and ensures training of dispatch employees.
• Performs other duties as assigned.

Education

Bachelor's Degree (accredited)

High School Diploma or GED (accredited)

Job description

Centralized Dispatch Manager - Florida Market

Preferred Locations - South Florida

Job Summary

This manager level position manages the day-to-day operations of centralized dispatch. This position ensures success by establishing and maintaining performance and efficiency metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational improvement opportunities with the sales, customers, experience and operations functions to maintain a high level of customer satisfaction.

This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week.

Essential Duties and Responsibilities

• Manages the day-to-day operations of centralized dispatch.
• Assists in meeting the Area's efficiency goals for all lines of business.
• Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.
• Maintains and understands Service Machine standards.
• Delivers verbal and written disciplinary action to employees when necessary.
• Conducts performance reviews for employees using the standard process and other appropriate performance management tools.
• Recruits, selects, hires and ensures training of dispatch employees.
• Performs other duties as assigned.

Qualifications

Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry and
• 2 years of supervisory or management experience (in addition to education requirement).

Physical Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.