Centralized Account Manager: Customer Success & Revenue

Embedded Shishya; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Centralized Account Manager to support the Business Solutions Team and contracted customers. You will ensure a first-class service experience across all Astound markets by coordinating with Direct and Indirect Sales, resolving billing and product issues, and driving customer satisfaction.

The role requires 3–5 years in telecommunications, strong communication and project management skills, and the ability to operate independently in a dynamic environment.

Qualifications

• 3–5 years experience in telecommunications with service and customer management experience.
• Excellent presentation and communication skills.
• High energy level with ability to respond to customer issues and escalations.
• Ability to operate independently in a dynamic environment.

Responsibilities

• Support all Direct and Indirect Sales teams with serviceability requests and proposal management.
• Responsible for customer satisfaction by resolving billing, service, and product issues directly or coordinating resolution.
• Engage operational teams to define and assess metrics and ensure customer service levels are met.
• Assist in the management and execution of commission plans of indirect agent members across Business Solutions markets.
• Enhance and educate customers on brand and service capabilities.
• Build and maintain strong relationships across business units.
• Collections: track and maintain a minimum level of possible bad debt.
• Renewals: track strategic contracts and engage in renewal discussions.
• Maintain customer contact databases including Ni2, Sugar CRM and ICOMS.
• Support contracted customers with move, add, change and disconnect requests.
• Other duties as assigned.

Skills

Telecom experience

Customer management

Communication skills

Project management

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Astound is seeking a Centralized Account Manager to support the Business Solutions Team and contracted customers. You will ensure a first-class service experience across all Astound markets by coordinating with Direct and Indirect Sales, resolving billing and product issues, and driving customer satisfaction.

The role requires 3–5 years in telecommunications, strong communication and project management skills, and the ability to operate independently in a dynamic environment.