Centralized Access Rep I, Scheduling - Hybrid

RWJBarnabas Health

Oceanport (NJ)

Hybrid

USD 29,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Generous PTO

Medical, Dental & Vision Insurance

Tuition Reimbursement

Retirement Plans

Life and Disability Insurance

Job summary

RWJBarnabas Health in Oceanport, NJ is seeking a Centralized Access Rep I in Scheduling for a hybrid work model. You will interact with patients, providers, payers, and colleagues to accurately schedule appointments and verify demographics, referrals, and insurance data.

A focus on customer service, patience, and computer skills is essential as you coordinate across facilities and support revenue cycle goals. Requires high school education and prior scheduling or patient access experience.

Qualifications

High school education or equivalent with emphasis on computer literacy and communication skills.
Customer service experience.
Previous experience with medical scheduling or patient access experience.
Knowledge of medical terminology preferred.
Ability to work 37.5 to 40 hours per week, in a quiet environment, and commute to Oceanport, NJ.

Responsibilities

Work in a busy call center environment with measurable KPI goals.
Schedule appointments across facilities, ensuring patient care and experience.
Demonstrate patience and empathy with excellent customer service skills.
Show excellent computer skills on multiple screens and using various technology.

Skills

customer service

medical scheduling

computer literacy

communication skills

Education

High school diploma or equivalent

Tools

Medical scheduling software

Hospital financial systems

Insurance processes

Job description

Centralized Access Rep I, Scheduling - Hybrid

Req #: 0000265396

Category: Patient Access

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Centralized Scheduling

Pay Range: $21.07 - $26.22 per hour

Location: 2 Crescent Place, Oceanport, NJ 07757

Job Title: Centralized Access Rep I

Location: System Business Office

Department Name: Centralized Scheduling

Req #: 0000265396

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

The Central Access Representative on the Scheduling Team plays a key role in the health system by interacting with patients, providers, payers and counterparts involved in each patient's care. They ensure accuracy in all required demographic, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role. Functions include scheduling of hospital and physician services for all RWJBH sites. Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.

As a Centralized Access Rep on the Scheduling Team, a typical day might include:

Work in a busy call center environment with measurable key performance indicator goals.
Schedule appointments across facilities, ensuring patient care and experience.
Demonstrate patience and empathy with excellent customer service skills.
Show excellent computer skills working on multiple screens and using various technology.

This role might be for you if you're interested in learning more about the medical field.

You thrive in a busy environment and are detail oriented.
You ensure that appropriate standards of practice meet the needs defined in the organization's mission for excellence and corporate compliance guidelines including and not limited to patient experience, privacy, safety, and revenue cycle policies.
Supports team and department goals
Supports positive patient experience, safety, and revenue cycle outcomes

To be considered for this opportunity, you must meet the following:

You have a high school education or equivalent with emphasis on computer literacy and communication skills.
You have customer service experience.
You have previous experience with medical scheduling or patient access experience
Knowledge of medical terminology, hospital financial systems, and insurance processes is preferred.
You can work 37.5 to 40 hours per week, in a quiet distraction-free environment at home.
You can commute to Oceanport, NJ as business needs may require.

Why You'll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)
Medical, Dental & Vision Insurance
Prescription Drug Coverage
Retirement Plans
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Life and Disability Insurance
Wellness Programs and Flexible Spending Accounts
Voluntary Benefits (like Pet Insurance)
Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.