Supervisor II

RWJBarnabas Health; Newark (NJ); On-site; USD 57,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Insurance

Tuition Reimbursement

Parental Leave

Life and Disability Insurance

Retirement Plans

Job summary

RWJBarnabas Health in Newark, NJ is seeking a Supervisor II for the Patient Access Services department at Newark Beth Israel Medical Center. The role leads daily operations, ensures timely patient registrations, and delivers excellent customer service while aligning with organizational goals.

Responsibilities include staff supervision, scheduling, policy enforcement, and ongoing training. This salaried daytime role offers competitive pay and comprehensive benefits within a large health system.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of Patient Access experience.
• Knowledge in registration, insurance verification, authorization requirements, and state/federal billing regulations.
• 3 years of leadership/oversight of staff experience.

Responsibilities

• Ensure accuracy and integrity of all registrations; track errors via daily reports.
• Enforce compliance with department policies in line with organizational goals.
• Oversee staff education and recertification on mandatory education.
• Review daily alerts and system errors to improve registration accuracy.
• Educate staff; ensure registration staff are competent and recertified yearly.
• Monitor performance indicators and create action plans when goals aren’t met.
• Manage staffing levels and staff scheduling.
• Communicate policies and issues to staff and related departments.
• Lead departmental process improvements while maintaining RWJBH standards.

Skills

Patient Access

Leadership

Customer service

Education

High school diploma or equivalent

Job description

vision insurance, parental leave, paid time off, sick time, long term disability, tuition reimbursement

Supervisor II

Req #: 0000265486

Category: Patient Access

Status: Full-Time

Shift: Day

Facility: Newark Beth Israel Medical Center

Department: Patient Access Services

Pay Range: $57,000.00 - $77,000.00 per year

Location: 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title: Supervisor II

Location: Newark Beth Israel Medical Ctr

Department Name: Patient Access Services

Req #: 0000265486

Status: Salaried

Shift: Day

Pay Range: $57,000.00 - $80,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.

As a Supervisor II, a typical day might include:

• Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Provides oversight of the educational needs of the staff and address these needs when applicable
• Utilizes necessary systems to review daily alerts, address system errors and workflows in order to improve registration accuracy
• Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education and requirements
• Achieves expected results and outcomes without compromising RWJBH Mission, values, processes or procedures
• Ensures timely registrations of all patients and completes registrations within the department when necessary
• Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met
• Delegates and prioritizes work assignments in relation to the patient's needs and staff s competence
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
• Provides clear communication and expectations for staff around KPI s and goals
• Reviews and recommends any changes to departmental policies
• Maintains open communications with management
• Oversees and supervises all department functions including training, onboarding and orientation of all new staff and current staff
• Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identify areas of strength and areas requiring improvement
• Meets with Leadership to review individual staff scorecards, performance and areas for improvement,
• Meets regularly with individual staff to review their scorecards and performance,
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Utilizes Performance Management process as identified,
• Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
• Maintains professional affiliatiion services
• May perform duties as assigned or directed by management

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.

• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required
• Minimum of 5 years of Patient Access experience

Preferred:

• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• 3 years of leadership, oversight of staff experience

Why You'll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer