Centralized Access Rep I, Children's Specialized Hospital

RWJBarnabas Health

New Brunswick (NJ)

On-site

USD 29,000 - 36,000

Full time

47 hours ago

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Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Student Loan Support

Life Insurance

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health is seeking a Centralized Access Rep I to support the Centralized Scheduling team. The role involves insurance verification, referral coordination, pre-certification, cost estimates, and collecting copays as part of the patient access and revenue cycle process.

You will collaborate with patients and providers to ensure accurate data, smooth scheduling, and a positive experience while working in a busy call center and potentially covering in-person shifts at Children's

Qualifications

Requires high school education or equivalent with emphasis on computer literacy and communication skills.
Customer service experience is required.
Previous experience with Prior Authorizations or financial clearance is preferred.
Knowledge of medical terminology, hospital financial systems, and insurance processes is beneficial.
Candidate must be able to work 37.5 to 40 hours per week, in a home environment, with the ability to commute as needed.

Responsibilities

Interact with patients, providers, payers and colleagues to ensure accurate scheduling and data collection.
Perform insurance verification, referral coordination, pre-certification, and financial counseling screening.
Communicate and coordinate to create a positive patient experience across the revenue cycle.
Schedule hospital and physician services for RWJBH sites and manage pre-service estimates and copays.
Demonstrate strong computer skills while working across multiple screens and systems.
Cover in-person shifts at Children's Specialized Hospital as needed.

Skills

Customer service

Prior Authorizations

Financial clearance

Medical terminology

Insurance processes

Education

High school education or equivalent

Job description

Req #: 0000260488

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Centralized Scheduling

Pay Range: $21.07 - $26.22 per hour

Location: ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 08901

Job Title: Centralized Access Rep I

Location: RWJ - New Brunswick

Department Name: Centralized Scheduling

Req #: 0000260488

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Central Access Representative on the Financial Clearance Team at Children's Specialized Hospital plays a key role in the health system by interacting with patients, providers, payers and counterparts involved in each patient's care. They ensure accuracy in all required demographic, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role. Functions include scheduling of hospital and physician services for all RWJBH sites, insurance verification, referral coordination, pre certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances. Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.

As a Centralized Access Rep on the Scheduling Team, a typical day might include:

Work in a busy call center environment with measurable key performance indicator goals.
Have empathy and understanding when supporting parents of children in the hospital.
Work through prior authorizations, ensuring patient care and experience.
Demonstrate patience and empathy with excellent customer service skills.
Show excellent computer skills working on multiple screens and using various technology.
Cover in-person shifts as needed at Children's Specialized Hospital.

This role might be for you if you're interested in learning more about the medical field.

You thrive in a busy environment and are detail oriented.
You ensure that appropriate standards of practice meet the needs defined in the organization’s mission for excellence and corporate compliance guidelines including and not limited to patient experience, privacy, safety, and revenue cycle policies.
Supports team and department goals
Supports positive patient experience, safety, and revenue cycle outcomes

To be considered for this opportunity, you must meet the following:

You have a high school education or equivalent with emphasis on computer literacy and communication skills.
You have customer service experience.
You have previous experience with Prior Authorizations or financial clearance experience.
Knowledge of medical terminology, hospital financial systems, and insurance processes is preferred.
You can work 37.5 to 40 hours per week, in a quiet distraction free environment at home.
You can commute to Children's Specialized Hospital as business needs may require.

Why You'll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)
Medical, Dental & Vision Insurance
Prescription Drug Coverage
Retirement Plans
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Life and Disability Insurance
Wellness Programs and Flexible Spending Accounts
Voluntary Benefits (like Pet Insurance)
Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you're not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.