Centralia 911 Dispatcher: Calm, Life-Saving Coordination

Emergency Telecommunicator Services; Centralia (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Centralia, WA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

The dispatcher must communicate calmly, type accurately, and maintain accurate incident records. Training, certifications, and testing determine job requirements, with shifts that may include nights, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require experience/certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High School Diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Centralia, WA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

The dispatcher must communicate calmly, type accurately, and maintain accurate incident records. Training, certifications, and testing determine job requirements, with shifts that may include nights, weekends, and overtime.