Central Transport Dispatcher

Gaston County Government; Gastonia (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Gaston County ACCESS Central Transportation is seeking a dispatcher to enhance public transportation services by handling requests, scheduling trips, and coordinating with transporters. The role requires strong communication, attention to detail, and the ability to operate radios and office equipment.

The position involves processing transportation requests, maintaining logs, and providing information to the public.

Qualifications

• Receive transportation requests from the public and agency representatives via email, telephone or fax.
• Operate a two-way radio for monitoring and communicating with transporters.
• Verify reports to ensure passenger trip requests are scheduled and assigned to vehicles.
• Provide general information to the public and interpret policies; handle inquiries or complaints.
• Type routine letters, memoranda, forms and reports from provided information.
• Occasionally fill in as back-up transporter.

Responsibilities

• Receive transportation requests via multiple channels and document them accurately.
• Schedule trips by assigning to vehicles/transporters and verifying coverage.
• Provide clear information and resolve inquiries or complaints per department guidelines.
• Prepare routine documents and reports based on public input.
• Support transporter operations as needed.

Education

High School Diploma or GED

Job description

It is the mission of Gaston County ACCESS Central Transportation to enhance the quality of life for the citizens and of Gaston County by providing timely, cost efficient, high quality, general public and human service transportation.The anticipated hiring range for this position is$16.88 - $20.04

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Receive transportation request from the general public and agency representatives via email, telephone or fax.

• Operate a two-way radio for monitoring and communicating with the transporters throughout the day. Maintain a daily dispatch log, documenting all transportation related calls.

• Verify reports to ensure passenger's trip requests are scheduled, and assign scheduled trips to vehicles and transporters.

• Provide general or directional information to the public; interprets departmental or County policies and procedures; receives and screens telephone calls resolving inquiries or complaints for the Lead Dispatcher.

• Type routine letters, memorandum, forms and reports from information provided by the public, rough drafts or notes; operates office equipment.

• Perform any related work as required, including filling in as back up transporter if necessary.

• High School Diploma or GED.

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.