LCAT Dispatcher

Lyon-County-Kansas; Emporia (KS); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

Lyon County Area Transportation in Emporia, KS is seeking a Dispatcher to join our team. This full-time role starts at $14.50/hour with benefits including paid time off and medical/dental/vision coverage.

You will answer transit calls, develop passenger schedules, and support data entry and records tasks under the Transportation Manager. Responsibilities include coordinating with bus drivers, collecting daily/weekly/monthly reports, handling fare sales, and ensuring courteous service to riders

Qualifications

• Must have a valid and current Class C driver's license.
• High School diploma or GED or equivalent.
• One year dispatch/clerical experience helpful.
• Ability to read, write and speak English; second language helpful.

Responsibilities

• Answer incoming transportation calls and respond to transit needs.
• Develop passenger schedules for buses and routes; communicate with drivers.
• Gather daily, weekly and monthly reporting data.
• Handle bus pass fare sales (credit card processing) and customer service information.
• Attend training, conferences, and meetings as required by Transportation Manager.
• Organize transit records for public inspection and maintain a positive work atmosphere.

Skills

Customer service

Data entry

Clerical tasks

Computer skills

English literacy

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Internet

Job description

Lyon County Area Transportation is seeking a Dispatcher to join our team. This is a full-time position starting at $14.50/hour with benefits including paid time off and medical/dental/vision insurance. Candidates must be able to pass pre-hire tests including a physical, background check, and drug screen prior to hire.

• JOB SUMMARY: This FLSA non-exempt position* is to ensure rider schedules and routes are prepared for daily operations of the transit program. The Dispatcher will make sure the transportation telephone line is answered and rider needs are met within the scope of regulations of ridership procedures. The Dispatcher will also assist with data entry, records development, filing and clerical work as required. Our employees will pledge to diligently perform their jobs, yet be sensitive to the diversity of needs of those being served and be free from prejudice and bias.

The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position.

• ESSENTIAL FUNCTIONS:
• a. Regular, reliable attendance at the work site. Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments etc.
• b. Responsible for answering incoming transportation calls and responding to transit related needs.
• c. Develop passenger schedules for buses and routes. Communicate with bus drivers on passenger pickups and deliveries.
• d. Gather public transit daily, weekly and monthly reporting data, accurately.
• e. Handle bus pass fare sales (credit card processing) and customer service information.
• f. Attend training, conferences, and meetings as required or requested by Transportation Manager.
• g. Uses appropriate computer technology to coordinate transportation and related reports.
• h. Organize transit records in an efficient manner, and keep organized and available for public inspection at any time.
• Treat all persons respectfully and cheerfully at all times, regardless of nature of interaction. Use of good judgment in reporting unusual incidents, accidents, etc. to Transportation Manager in a timely manner.
• j. Other duties as assigned by the Transportation Manager.
• k. Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
• l. Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Obligation to be reliable, responsible, dependable, and fulfill duties.
• Must show up for work as scheduled.
• QUALIFICATIONS:
• Must have a valid and current Class C driver's license at all times.
• Education: High School diploma, G.E.D. or equivalent required.
• Experience: One year of dispatch and/or clerical experience with buses and/or taxis are helpful.
• Knowledge: Must have the ability to receive, interpret and follow verbal and written instructions. Required to read, write and speak English with the ability to speak a foreign language helpful.
• Skills:
• Must be able to operate a computer, typewriter, telephone, copier, fax machine and intercom system.
• Knowledge of Microsoft, Word, Excel, and Internet required.
• Problem Solving: Frequent problem solving exists in this position.
• Moderate decision making exists in this position.
• Interpersonal: Frequent contact with the general public including the elderly and disabled. Must be courteous and friendly.

Employees hired after August 2018: Lyon County (Company) understands that a job analysis is being completed in compliance with the Americans with Disabilities Act (ADA). One of the outcomes of the job analysis is the determination of one or more job specific tests that will either qualify or disqualify the post-offer or post-employment (fit for duty) candidate for the position.

For the Classification Series of LYON COUNTY: OFFICE PERSONNEL: The Company representative hereby acknowledges the following as valid physical requirements:

• 1. Employee lifts/carries 50 pounds occasionally (less than 33% of the time or 1-100 times per day).
• 2. Employee lifts/carries 25 pounds frequently (34%-66% of the time or 100-500 times per day).
• 3. Employee lifts/carries 10 pounds constantly (67%-100% of the time or over 500 times per day).
• 4. Employee's position requires pushing a maximum force of 5 pounds.
• 5. Employee's position requires pulling a maximum force of 5 pounds.

SAFE LIFTING CRITERIA:

• 6. Floor to knuckle: 45 lbs.
• 12 to knuckle: 45lbs.
• Knuckle to shoulder: 22.5 lbs.
• Shoulder to overhead: 22.5 lbs.
• Carry: 45 lbs.
• Push: N/A
• Pull: N/A

PHYSICAL DEMANDS; LIFT/CARRY;

Stand: O 10 lbs. or less: C

Sit: C 21-50 lbs.: F

Reach above shoulder: O Push/Pull;

Climb: N 12 lbs. or less: C

Squat or kneel: O 26-40 lbs.: O

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+hrs/day).

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5-5.5+hrs/day).

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs. per day)

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA). *The federal overtime provisions are contained in the Fair Labor Standards Act (FLSA). Unless exempt, employees covered by the Act must receive overtime pay for hours worked over 40 in a workweek at a rate not less than time and one-half their regular rates of pay.

Subject to criminal record history checks, physical examination and drug/alcohol screening prior to employment.

This job is not approved for remote work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REASONABLE ACCOMMODATION STATEMENT: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.