Physical Security Operations Center Administrator I

Ahold Delhaize USA; Salisbury (NC); On-site; USD 26,174 - 38,572; Full time

Job summary

Ahold Delhaize USA is seeking a dedicated Security Operator to monitor alarm systems across multiple facilities, coordinating emergency responses and maintaining access control. You will act as the central information hub during incidents and ensure safety protocols are followed.

Ideal candidates will have 1–2 years related experience, a high school diploma, and strong communication skills. This full-time role requires flexibility for nights, weekends, and holidays.

Qualifications

• 1–2 years experience in a similar field preferred.
• High School Diploma is required.
• Professional telephone manner is essential.
• Ability to analyze raw data and make decisions.
• Aptitude to learn complex software/programs.
• Ability to work Nights, Weekends, Holidays as needed.
• Able to pass drug and background screen.
• Highly dependable.

Responsibilities

• Monitor automated monitoring equipment for fire and intrusion alarm signals 24/7.
• Coordinate responses with on‑call personnel, fire, police, and agencies.
• Serve as central information hub for after-hours calls and emergencies.
• Receive calls and coordinate response to emergencies including robberies and evacuations.
• Maintain access control systems and update PIN codes.
• Coordinate service calls for CCTV and alarm systems; provide overrides as needed.

Skills

Analytical skills

Decision making

Professional telephone manner

Ability to multi-task

Education

High School Diploma

Job description

Position Summary

Monitor all Brands' retail locations to include approximately 2780 open and dark stores, 12 Distribution Centers and 7 corporate office facilities, for fire alarms, intrusion alarms, refrigeration alarms. Dispatch Police, Fire Department or company Asset Protection personnel as required. Support Brands with safe programming, safe overrides, and after-hours engineering/Maintenance issues as needed. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations. Complete reports and record actions taken during incidents reported to the Central Station. Effectively communicate and disseminate information to proper authorities and company personnel. Maintain U.L. certification and access control systems.

Applicants must be currently authorized to work in the United States on a full-time basis.

A Day in the Life

• All Operators have a LEAD who is there to answer questions and assist as needed
• Teamwork is a necessity as all Operators lean into each other to protect and support our brands from a Physical Security perspective.
• Safe and clean working environment in an advanced technological facility.

Principle Duties and Responsibilities

• Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received from company owned buildings 24/7/365.
• Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
• Serve as central information hub for Brands for after-hours calls/situations and emergencies.
• Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Disaster Tracker).
• Respond to sensitive issues with strict confidentiality.
• Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
• Update/enter PIN codes.
• Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
• Maintain key systems. Process orders, and make keys as needed for all facilities including Real Estate department properties.
• Remote training and assistance of store management for alarm systems.
• Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
• Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems). Verify retail CCTV shots. Provide safe overrides and programming of key fobs.

Basic Qualifications

• 1-2 Years experience in similar field (preferred)
• High School Diploma
• Professional Telephone manner
• Ability to analyze raw data and make decisions
• Aptitude to learn complex software/programs
• Ability to work Nights, Weekends, Holidays as needed
• Ability to multi-task and work well under stressful situations
• Able to pass drug and background screen
• Highly dependable

NC Salary Range: $19.00 - $28.50

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.