EMERGENCY DISPATCHER

Monterrey Security; Lemont (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Monterrey Security is hiring a Dispatcher for their Security Operations Center located in Lemont, IL. The ideal candidate will possess at least two years of emergency services dispatching experience, demonstrate excellent communication skills, and be comfortable with technical systems.

This full-time position involves coordinating security personnel, managing alarm monitoring, and ensuring effective incident responses. Candidates should hold a valid Perc Card and have a High School Diploma/GED.

Qualifications

• Minimum (2) years of professional security experience.
• At least (2) years of emergency services dispatching experience.
• Valid Perc Card and 20hr Unarmed training record required.

Responsibilities

• Coordinate and deploy security personnel.
• Receive and triage calls from various sources.
• Monitor alarms and surveillance systems.

Skills

Communication

Problem-solving

Attention to Detail

Time Management

Technical Skills

Education

High School Diploma/GED

Tools

Dispatch software

Alarm monitoring systems

Radios

CCTV platforms

Job description

Location

Lemont, IL- US

Full-time, part-time, Flex- 12hr shifts 0600-1800, 1800-0600

Overview

We are seeking highly motivated and qualified candidates with background in emergency dispatching-whether from traditional public agencies (Law Enforcement, Fire, EMS) or from private‑sector roles supporting public safety and critical operations.

Ideal Candidate Experience

Ideal candidates may have (2 +) years experience in areas such as:

• Emergency command posts or control centers
• Private weather monitoring centers
• Hospital-to-ambulance radio coordination
• Public works operations centers
• Armored car/logistics dispatch
• Public assembly facilities (stadiums, arenas) with PA and radio comms
• Community Emergency Response Teams (CERT)

Position Overview

As a Dispatcher in our Security Operations Center, you will be responsible for:

• Coordinating and deploying security personnel
• Receiving and triaging calls
• Monitoring alarms, surveillance systems, and other detection technologies
• Ensuring timely, accurate responses to incidents

Core Responsibilities

• Maintain continuous communication with field personnel and partner agencies
• Document all incidents and dispatch activity with accuracy
• Collaborate with internal security teams and external response entities
• Support emergency and non‑emergency operations with professionalism and urgency

Key Skills and Qualifications

• Communication: Clear, calm, and effective verbal and written skills for relaying instructions and documenting events.
• Problem‑solving: Ability to assess evolving situations and dispatch appropriate resources efficiently.
• Attention to Detail: Accurate log keeping and procedural adherence are essential.
• Time Management: Stay organized and prioritize under pressure, especially during peak activity.
• Technical Skills: Comfortable with dispatch software, alarm monitoring systems, radios, and CCTV platforms.

Qualifications

• 2027 Valid Perc Card
• 20hr Unarmed training record
• Minimum education requirement; High School Diploma/GED
• Minimum (2) years of professional security experience or (2) years of military experience or (2) years post high school academic training in related field
• Minimum (2) years of emergency services dispatching experience and preferred experience with CCTV monitoring.
• Transportation Worker Identification Credential (TWIC)- assistance provided through employer

This position is ideal for individuals who thrive in a fast‑paced environment and bring real‑world dispatch or coordination experience from either public or private sector emergency operations.