Central Station Alarm Dispatcher

Emergency 24 Inc; Des Plaines (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Retirement plan options

Incentive and bonus programs

Job summary

Emergency24 in Des Plaines, IL is seeking Alarm Monitoring Operators to respond to activations, dispatch emergency services, and communicate with customers and responders during emergencies. The role requires attention to detail, calm under pressure, and strong communication skills.

Paid, in-depth training is provided for 6–8 weeks. Full-time schedules include nights, weekends, and holidays, with 18+ age and a HS diploma or GED required.

Qualifications

• Strong customer service and professional phone presence.
• Clear speaking voice with good grammar and listening skills.
• Calm, focused, and composed under pressure.
• Detail-oriented with high accuracy.

Responsibilities

• Respond to alarm activations and verify events.
• Handle high volume calls and dispatch alarms to emergency services nationwide.
• Communicate clearly with customers and responders in high-pressure situations.
• Document all calls and alarm activity accurately.

Skills

Customer service

Phone communication

Calm under pressure

Detail oriented

Time management

Learnability

Teamwork

Education

High school diploma or GED

Job description

About the CompanyEmergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.The OpportunityAlarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential. We are currently seeking operators for 2nd & 3rd shifts.What You’ll DoRespond to alarm activations and follow established procedures to verify eventsHandle a high volume of inbound and outbound phone callsDispatch alarms to police, fire, or emergency services nationwideCommunicate clearly and professionally during high-pressure situationsAnswer customer questions regarding alarm activity and account historyMonitor alarm and video systems using company softwareAccurately document all calls and alarm activityAdhere to assigned schedules, performance standards, and quality guidelinesWhat We’re Looking ForSkills & QualitiesStrong customer service skills with professional phone presenceClear speaking voice, good grammar, and strong listening skillsCalm, focused, and composed under pressureDetail-oriented with a high level of accuracyReliable, punctual, and able to follow structured proceduresAbility to learn, follow instructions, coachable and open to feedbackComfortable working in a fast-paced, 24/7 environmentExperiencePrevious call center, customer service, or dispatch experience highly preferredNo prior alarm monitoring or dispatch experience required — paid training providedTraining & Job RequirementsPaid, in-depth training (approximately 6–8 weeks – full time) Training is Monday-Friday 8am to 5pm.High school diploma or GED requiredMinimum age requirement (18) eighteenMust pass required background checks, integrity testing, and confidentiality agreementsAbility to work assigned shifts, including nights, weekends, and holidaysEssential Nature of the PositionThis position performs safety-sensitive work within a 24-hour emergency monitoring center. Employees are responsible for receiving, evaluating, and processing emergency alarm signals and coordinating responses involving fire departments, law enforcement, emergency medical services, schools, commercial facilities, residential customers, and other public safety agencies. The position requires continuous attention, sound judgment, rapid decision-making, and uninterrupted performance of essential duties. Errors, delays, or an inability to effectively perform essential job functions may adversely impact emergency response, customer safety, coworkers, or the public.Physical, Cognitive & Work RequirementsAbility to sit or stand for extended periods while continuously working at a computer workstation.Ability to speak clearly, listen attentively, and communicate effectively for prolonged periods, including with customers, emergency responders, and public safety agencies.Ability to accurately read, interpret, and process information displayed on multiple computer screens, including small text, maps, addresses, alarm signals, and other critical information.Ability to simultaneously operate multiple computer applications, monitors, keyboard, mouse, telephone, headset, and other communication equipment while maintaining speed and accuracy.Ability to accurately input and document information in real time while actively communicating with callers.Ability to maintain sustained concentration, alertness, situational awareness, sound judgment, and attention to detail throughout the shift, including during repetitive tasks, high call volume, and rapidly evolving emergency situations.Ability to multitask, prioritize, and respond quickly, calmly, and accurately to urgent or life-safety events, including fire, burglary, panic, medical emergencies, active shooter events, and other critical incidents.Ability to maintain regular and reliable attendance, report to work on time, and remain at the assigned workstation throughout scheduled shifts, as uninterrupted staffing is essential to supporting continuous emergency monitoring and life-safety operations.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Schedule & CompensationFull-time schedules (40 hours per week)Shifts may include overnight hours, weekends, and holidaysCompensation:Shift differentials, incentive bonuses, and overtime opportunities may be availableBenefitsPaid trainingMedical, dental, and vision insurancePaid time offIncentive and bonus programsRetirement plan optionsCareer growth and advancement opportunitiesEmergency24 is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.