Central Scheduling Representative

Health Partners Plans; New Jersey; On-site; USD 25,000 - 30,000; Full time

Job summary

Health Partners Plans is seeking a Central Scheduling Representative in New Jersey to manage appointment scheduling and patient registration with precision. You will use an EMR system, central scheduling software, and telephony tools to handle inquiries and direct callers to the right care.

The role emphasizes first-call resolution, data accuracy, and excellent customer service in a fast-paced environment. Monday–Friday, standard business hours in a full-time capacity.

Qualifications

• 1 year of related scheduling experience.
• High accuracy and attention to detail.
• Strong analytical thinking and problem solving.
• Proficient with calendaring and data entry.
• Excellent customer service and communication skills.
• Ability to follow established protocols.

Responsibilities

• Schedule patient appointments and register patients in the system.
• Use EMR and scheduling tools to verify demographics and insurance.
• Coordinate referrals and insurance requirements.
• Handle high call volume via telephony software.
• Maintain performance targets and data accuracy.

Skills

Customer service

Data entry

Communication

Problem solving

Multitasking

Education

High School Diploma/GED

Tools

EMR system

Central scheduling software

Telephony platform

Job description

Number of Positions in Requisition 0

Job Details

Central Scheduling Representative

Full Time - Monday-Friday - 8:30am - 5pm

Job Description

Summary

Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.

Job Duties

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)

• Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
• Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.
• Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests.
• Maintain qualitative and quantitative individual and team performance targets.

Minimum Qualifications

1 year Previous related experience required.

• Accuracy and Attention to Detail - I0960 Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy.
• Analytical Thinking - I1020 Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Calendaring - TAD460 Knowledge of and ability to use office electronic calendaring software and capabilities.
• Customer Interaction - TCS060 Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
• Customer Service Management - M0200 Knowledge of and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
• Decision Making and Critical Thinking - I0700 Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions.
• Effective Communications - I0480 Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Information Capture - B1080 Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Leadership - M0050 Ability to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate their achievement.
• Listening - I0650 Knowledge of effective listening issues and techniques, ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
• Relationship Management - I1010 Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
• Teamwork - I0950 Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.

Additional Qualifications

• Proficient in the use of computers.
• Type 35 wpm.
• Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
• Bilingual skills a plus.

Preferred Qualifications

• High School Diploma/GED

Physical Demands

• Lift and carry 25 lbs.
• frequent sitting/standing
• frequent keyboard use
• *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

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