Central Scheduling Representative

Premier Orthopaedics; Broomall (PA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

100% employer-paid life insurance

401(k) with employer match

Generous paid sick and vacation time

7 paid holidays annually

Opportunities for growth and advanced.

Employee referral reward program

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, seeks a part-time Central Scheduling Representative to join our Broomall team. The CSR will register patients, schedule appointments by phone, and route to the appropriate physician across PA/NJ locations, delivering friendly, accurate service.

Ideal candidates have patient registration and customer service experience, with proficiency in medical software/EMR.

Qualifications

• High school diploma or GED required.
• Patient registration experience preferred.
• Customer service experience required (call center, retail, etc.).
• Medicare experience preferred.
• Experience with private health insurance and workers' compensation preferred.
• Experience coordinating appointments in a clinical environment.
• Strong communication and interpersonal skills with patients and staff.
• Proficient in medical software and EMR systems; data entry accuracy.
• Ability to multitask and manage multiple phone lines.
• Commitment to reliability and attendance.

Responsibilities

• Screen patients to determine urgency and schedule appointments within appropriate timeframes.
• Enter accurate information into the patient management system.
• Coordinate appointments for physicians across multiple locations in PA and NJ.
• Verify insurance acceptance and advise on referrals, authorizations, and co-pays.
• Confirm appointments and respond to patient inquiries courteously.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Assist other departments as needed when time permits.
• Perform other duties as assigned.

Skills

Patient registration

Customer service

Communication skills

EMR proficiency

Multitasking

Attention to detail

Independent worker

Team collaboration

Problem solving

Bilingual Spanish (plus)

Attendance reliability

Education

High school diploma or GED

Tools

EMR software

Medical software

Job description

Central Scheduling Representative (CSR)

Location: Brooma

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Central Scheduling Representative (CSR) to join our team in Broomall. As two of the region's most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. Join our team and receive full training to grow in your role.

Position Summary

The Central Scheduling Representative (CSR) is responsible for registering patients and scheduling appointments over the telephone while delivering service "with a smile." This position requires a person with outstanding customer service skills. You must be patient and empathetic while being efficient, accurate, and effective when registering patients and routing to the preferred physician in the preferred office. This is a part time position.

Key Responsibilities

• Screen patients to determine urgency and schedule appointments within appropriate timeframes
• Conduct patient interviews and enter accurate information into the patient management system
• Coordinate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey
• Verify insurance acceptance and advise patients on requirements such as referrals, authorizations, and co-pays
• Confirm appointments and respond to patient inquiries courteously and accurately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Assist other departments as needed when time permits
• Perform other duties as assigned

Qualifications

Education

• High school diploma or GED required

Experience

• Patient registration experience preferred
• Customer service experience required (call center, retail, hospitality, etc.)
• Medicare experience preferred
• Experience with private health insurance and workers' compensation preferred
• Experience coordinating appointments and managing patient scheduling in a clinical environment
• Strong communication and interpersonal skills, with the ability to speak confidently and professionally to patients, families, providers, and staff
• Proficient in medical software and EMR systems; strong data entry and accuracy skills
• Ability to multitask, prioritize, and manage multiple phone lines efficiently
• Self-motivated and able to work independently or collaboratively within a team
• Strong decision-making, problem-solving, and organizational skills
• Demonstrated professionalism, empathy, and patient-centered approach
• Bilingual (Spanish) a plus but not required
• Reliable work ethic and excellent attendance

Compensation & Benefits

• 100% employer-paid life insurance
• 401(k) with employer match
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand To Shoulder

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitive recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.