Patient Service Representative

Premier Orthopaedics; Wayne (PA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid holidays

Paid time off

Job summary

Premier Orthopaedics is seeking a dedicated Patient Service Representative for our King of Prussia, PA area office. The role involves greeting patients, checking in/out, verifying insurance, scheduling appointments, collecting payments, and maintaining HIPAA-compliant records in a fast-paced, on-site setting.

The ideal candidate has 1–2 years in medical front office, familiarity with EMR systems, and strong communication skills to interact with patients and providers.

Qualifications

• Experience delivering patient-focused service in a medical setting.
• Familiarity with insurance verification and medical terminology.
• Proficiency with EMR systems and HIPAA rules.

Responsibilities

• Greet and acknowledge patients promptly; notify staff of arrivals.
• Answer incoming calls accurately and relay messages.
• Assist patients with forms and patient history documentation.
• Collect demographic and insurance information and required authorizations.
• Collect co-pays and explain financial responsibilities to patients.
• Verify insurance coverage and notify relevant parties of issues.
• Schedule follow-ups and coordinate referrals or authorizations.
• Scan patient information and maintain EMR records accurately.
• Prepare charts for the following day and balance cash drawer.
• Uphold patient confidentiality and HIPAA compliance.
• Maintain organized front office workspace and follow SOPs.
• Perform other duties as assigned.

Skills

Customer service

Front office

Insurance verification

EMR systems

HIPAA compliance

Education

High school diploma or equivalent

Job description

Location: King of Prussia, PA

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our MRI -King of Prussia office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full time on-site Monday-Friday position.

Key Responsibilities

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
• Answer incoming calls accurately and relay messages as needed
• Assist patients in completing medical history and other required forms
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
• Schedule follow-up appointments and coordinate authorizations or referrals
• Scan patient information and maintain accurate EMR documentation
• Prepare charts for the following day according to the practice schedule
• Maintain a secure and accurate cash drawer, including daily balancing
• Uphold patient confidentiality and HIPAA compliance
• Maintain an organized and professional front office workspace
• Follow established front office SOPs and site-specific protocols
• Perform other duties as assigned

Qualifications

Education

• High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications

• None required

Experience

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand To Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.