Patient Service Representative

Healthcare Outcomes Performance Co. (HOPCo); Willistown Township (PA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

401(k) with match

Paid time off

7 holidays annually

Career growth

Referral program

Job summary

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Center, is seeking a part-time Patient Service Representative for Paoli Urgent Care. You will greet patients, manage check-in/out, verify insurance, schedule appointments, and collect payments.

The role emphasizes accuracy, confidentiality, and HIPAA compliance while supporting front office operations. Requires 1–2 years in medical front desk, high school diploma, and experience with EMR systems such as Allscripts Pro Suite.

Qualifications

• High school diploma or GED preferred.
• 1–2 years of medical front office or patient registration experience.
• Experience with insurance rules and EMR systems (Allscripts Pro Suite a plus).
• Knowledge of HIPAA guidelines and patient confidentiality.

Responsibilities

• Greet patients and verify their arrival accurately.
• Manage check-in/check-out and scheduling.
• Collect payments and explain financial responsibilities to patients.
• Verify insurance and benefits and process required authorizations/referrals.
• Maintain accurate EMR documentation and prepare charts for the next day.
• Maintain HIPAA confidentiality and follow front office SOPs.

Skills

Patient registration

Front office operations

Communication skills

HIPAA compliance

Insurance verification

Education

High school diploma or GED

Tools

Allscripts Pro Suite

EMR systems

Job description

Location

Location: Paoli Urgent Care

Hours

Hours: Monday - Friday 4:00/5:00 PM - 8:00 PM; Saturdays 9:00 AM - 3:00 PM; Sundays 10:00 AM - 2:00 PM

Organization

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at Paoli Urgent Care. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a part-time position with weeknight and weekend hours.

Key Responsibilities

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
• Answer incoming calls accurately and relay messages as needed
• Assist patients in completing medical history and other required forms
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
• Schedule follow-up appointments and coordinate authorizations or referrals
• Scan patient information and maintain accurate EMR documentation
• Prepare charts for the following day according to the practice schedule
• Maintain a secure and accurate cash drawer, including daily balancing
• Uphold patient confidentiality and HIPAA compliance
• Maintain an organized and professional front office workspace
• Follow established front office SOPs and site-specific protocols
• Perform other duties as assigned

Qualifications

Education

• High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications

• None required

Experience

• Minimum of 1-2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand To Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.