Central Scheduling Clerk

Putnam County Hospital; Greencastle (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Putnam County Hospital is seeking a Central Scheduling Clerk to field calls from area physician offices and schedule exams in Radiology, Sleep Lab, and Nuclear Medicine. You will pre-register patients, verify insurance, obtain authorizations, and collect demographic data.

Responsibilities include coordinating multiple exams, ensuring pre-exam instructions are followed, and maintaining patient folders with orders and scheduling changes for timely service.

Qualifications

• Accurate data entry with attention to detail.
• Experience with patient pre-registration and scheduling procedures.
• Ability to verify insurance eligibility and obtain authorizations.

Responsibilities

• Field calls on scheduling lines for exams.
• Coordinate multiple exams across departments.
• Pre-register patients during scheduling when possible.
• Obtain patient demographics and insurance information.
• Confirm pre-authorization numbers when required.
• Scan physician orders into HIS.
• Communicate scheduling changes to departments.
• Maintain patient folders with orders and service details.
• Ensure confidentiality and professional patient interactions.

Skills

Data entry

Phone etiquette

Customer service

Interpersonal skills

Multitasking

Education

HS diploma

High school diploma or equivalent

Tools

HIS system

Job description

Job Summary: The central scheduling clerk is responsible for fielding calls from area physician's offices for purposes of scheduling exams in the Radiology, Sleep Lab, and Nuclear Medicine. Schedules appointments called by patients, physicians and physicians' offices. Duties also include having the knowledge and ability to complete the pre-registration process prior to any patient receiving services at Putnam County Hospital. The central scheduling and pre-registration processes includes obtaining patient demographic information, ensuring that insurance authorizations or pre-certifications are in place as well as physician referrals that support appropriate reimbursement.Job Duties/Responsibilities:• Fielding calls on the central scheduling dedicated phone lines.• Coordinating multiple exams in multiple departments.• Providing patients with all pre-exam preparations necessary for successful completion of diagnostic testing.• Obtaining necessary patient demographics including patient name, date of birth, current phone number, insurance information, type of test(s) needed, diagnosis (reason for exam), physicians name, requesting physician order for the exam and confirming that a pre-authorization number (if needed) exists prior to scheduling any exam.• Initiating contact with ancillary departments as needed for purposes of special scheduling information needs.• Pre-registering patients at the time of scheduling when possible.• Scanning physician orders into the hospital information system (HIS) patient admission numbers during the pre-registration process.• Informs ancillary departments of any scheduling changes after schedules have been printed and distributed.• Processing patient registrations for scheduled patients prior to scheduled date of service.• Verification of insurance eligibility and medical necessity.• Obtaining authorizations, pre-certifications and physician referrals when applicable.• Organize all necessary face sheets, physician orders and condition of service into a patient specific folder to be used by registration personnel upon arrival of patient for services.• Reimbursement procedures and necessary working knowledge.• Performs other duties as assignedEducation Experience: HS Graduate or EquivalentYears of Related Experience: 1-2 YearsLicense/Certificate Required: NoDriver's License Required: YesTravel Requirements: NoneAge Requirement: 18+Job Requirements:• Accurate data entry.• Interact in a productive and respectful manner with fellow registration personnel knowing that any interpersonal issues always translate directly to the patient.• Courteous and respectful phone etiquette.• Handle difficult patients or family members.• Follow customer-oriented approach to providing patient registration services.• Maintain ethical working relationships.• Abide by hospital policies regarding patient confidentiality and access to electronic information, internet services and networks.• Be willing to adjust work schedules as the departments need presents.• Maintain an appropriate dress code.