Central Scheduler Associate - Access Center - EHT

AtlantiCare; Egg Harbor Township (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

AtlantiCare is seeking a Central Scheduling Associate to support the physician group central scheduling contact center. You will schedule for multispecialty providers and diagnostic testing, ensuring timely and accurate appointments while collecting insurance information and entering data into the scheduling system.

You will deliver friendly, professional service to callers, demonstrate empathy, and meet scheduling guidelines.

Qualifications

• High school diploma or equivalent required.
• 1-3 years office experience required, preferably in a medical setting.
• Proficiency in Clinical Applications preferred; training provided and required within 30-60 days.

Responsibilities

• Schedule for multispecialty providers and diagnostic testing.
• Enter client information into scheduling application and provide accurate financial information.
• Deliver exceptional customer service to callers in a friendly, timely, courteous and professional manner.
• Support organizational goals through teamwork and performance improvement.

Skills

Office experience

Customer service

Education

High School degree

Tools

Clinical Applications

Job description

Job Description

• 1-3 years office experience required, preferably in a medical setting.
• Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire

Minimum Qualifications

• High School degree or equivalent
• 1-3 years office experience required, preferably in a medical setting.
• Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire

Position Summary

The Central Scheduling Associate provides scheduling assistance to AtlantiCare Physician group central scheduling contact center. This includes scheduling for multispecialty providers as well as diagnostic testing.

The Central Scheduling Associate also ensures the timely and accurate scheduling of patient appointments following scheduling guidelines, patient insurance information, enters client information into the scheduling application, and provides accurate financial information to clients.

The Central Scheduling Associate provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The representative answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Qualifications

High school diploma or equivalent required.

License/Certification

1-3 years office experience required, preferably in a medical setting. Medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

Performance Expectations

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

Work Environment

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

Reporting Relationship

This position reports to the Department Leadership.

About Us

AtlantiCare is an Equal Opportunity Employer

Total Rewards at AtlantiCare

Benefits

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.