Central Operations Quality Manager

Sharecare; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. This role partners with managers to ensure timely turnarounds, manage backlogs, and drive exceptional client satisfaction.

It supports field operations, delivers education when needs cannot be met, and coordinates to achieve cross-functional success. The role focuses on internal development, onboarding, coaching, and continuous process improvement while aligning with

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years Medical Records experience.
• 1 year management or 2 years lead experience.
• 2 years training experience.
• Experience with Microsoft Office, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Oversee Leads and Specialists across three remote Central Operations queues.
• Maintain target turnaround times and manage backlogs.
• Support field operations and cross-functional partners for client satisfaction.
• Provide education when needs cannot be met and coordinate changes.
• Develop, evaluate, and ensure success of teams internally.

Skills

Active listening

Effective communication

Emotional intelligence

Interpersonal skills

Coaching

Trust & relationships

High-pressure handling

Education

Bachelor’s degree or equivalent

CRIS certification

Tools

Microsoft Office Suite

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. This role partners with managers to ensure timely turnarounds, manage backlogs, and drive exceptional client satisfaction.

It supports field operations, delivers education when needs cannot be met, and coordinates to achieve cross-functional success. The role focuses on internal development, onboarding, coaching, and continuous process improvement while aligning with