Remote Central Operations Quality Manager

Sharecare Operating Company, Inc.; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Job summary

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. You will partner with peer managers to ensure turnaround times and backlog targets are met while supporting field operations and cross-functional partners to drive client satisfaction.

You will lead onboarding, ongoing training, and coaching to develop high-performing teams. Strong communication, emotional intelligence, and the ability to manage in a fast-paced

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum 5 years Medical Records experience preferred.
• Minimum 1 year management or 2 years lead experience preferred.
• Minimum 2 years training experience.
• Experience with MS Office, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Oversee Leads and Specialists across three remote Central Operations queues.
• Partner with managers to meet or exceed turnaround times and backlog targets.
• Manage onboarding, orientation, and ongoing training for new hires.
• Track performance using established tools and provide visibility to the team.
• Coach reports with ongoing feedback, performance expectations, and accountability.
• Identify and address performance challenges with leadership and HR as needed.
• Develop individual and team growth plans and succession strategies.
• Review and update processes to close knowledge gaps and improve guidance.
• Promote a culture of engagement, collaboration, and continuous improvement.
• Ensure compliance with HIPAA and applicable labor regulations.

Skills

Active listening

Emotional intelligence

Interpersonal skills

Coaching

Relationship building

High-pressure communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues. You will partner with peer managers to ensure turnaround times and backlog targets are met while supporting field operations and cross-functional partners to drive client satisfaction.

You will lead onboarding, ongoing training, and coaching to develop high-performing teams. Strong communication, emotional intelligence, and the ability to manage in a fast-paced